Dealer Account Manager

CARFAX; London; Hybrid; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Dealer Account Manager to foster strong relationships and drive growth in a dynamic environment. This role emphasizes teamwork and in-person collaboration, requiring 3 days a week in the London office. You will engage with customers, provide exceptional service, and promote CARFAX products to enhance customer retention. Enjoy a balanced work-life with a competitive compensation package, including a 4-day summer work week and generous time-off policies. If you are goal-oriented and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Competitive compensation

Generous time-off policies

4-Day summer work weeks

401(k) / DCPP matching

Annual bonus program

Casual, dog-friendly office

Qualifications

• Experience in customer service and relationship management.
• Exceptional communication and time management skills.

Responsibilities

• Maintain and grow relationships while up-selling products.
• Provide top-notch customer service and achieve metric goals.

Skills

Customer service

Relationship management

Time management

Goal-oriented

Persuasion

Communication skills

Salesforce (CRM)

Spanish speaking

Tools

Salesforce

Job description

Join Team CARFAX as a Dealer Account Manager

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2025!

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our London office subject to change with future business needs.

What you’ll be doing:

• Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment
• Provide top notch customer service and establish rapport with key decision makers
• Achieve monthly metric goals by driving growth with existing CARFAX dealers
• Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products
• Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements
• Demonstrate a strong work ethic by being a highly motivated self-starter

What we’re looking for:

• Customer service, relationship management and retention experience
• Exceptional communication & time management skills
• Goal oriented and results focused
• Ability to work independently and prioritize multiple tasks
• Ability to persuade & influence others through demonstrated product knowledge
• Experience with a CRM tool (Salesforce preferred)
• Spanish speaking is a plus but not required

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work