DC IT Technician

OVH GmbH; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading cloud service provider in Toronto is seeking a DC IT Technician to ensure the functioning of data center infrastructure. Responsibilities include optimizing server racks, troubleshooting technical issues, and contributing to continuous improvement efforts. Ideal candidates have a background in IT with experience maintaining computer systems and a commitment to customer satisfaction. Physical capability to work flexible hours is essential.

Qualifications

• A minimum of 2 years’ experience in a similar role.
• Experience of building and maintaining computers.

Responsibilities

• Contribute to datacenter systems architecture and ensure 1st level of support.
• Optimize the racks for new servers.
• Connect power and network cables within server and network racks.
• Troubleshoot technical issues using various tools: network, servers.
• Help maintain good customer relations and customer satisfaction on a daily basis.

Skills

A keen interest in IT and computer hardware products/components

Effective problem-solving abilities

Fluency in English

Physically capable and available to work weekends, public holidays, and evenings

Education

Post-secondary or equivalent qualification in electronics/IT/Maintenance

Job description

Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipment’s continuity of service.

Responsibilities

• Contributetodatacentersystemsarchitectureandensure1stlevelofsupport
• Optimizetheracksfornewservers
• Connectpowerandnetworkcableswithinserverandnetworkracks
• Wiretheincomingcablesandnetworkwithintheracksrespectingwiringscheme
• Install/UninstallserversasrequiredbytheDCTeamLeaderandinaccordancewiththeoperationalplan
• Assembleandinstallcomputerhardware(assemble/install/upgrade/updateservers)
• Adheretohealthandsafetyrulesandregulatoryrequirements
• EscalateincidentticketstoLevel2supportwhereappropriate
• ContributetoDatacentermaintenance
• Completeinterventionsontheequipmentinresponsetomonitoringalertsorcustomertickets
• Upgradetheservers(changeobsoletecomponents)
• Undertakecurativemaintenanceondeliveredservers
• Troubleshoottechnicalissuesusingvarioustools:network,servers
• Understandandmaintaincablingsystems
• Replacefailednetworkingdeviceswithinracks
• Implementactionstoresolveproblemsrelatedtotheserverenvironment
• Ensureserversarefunctioningproperlyviaanalysisandmonitoring
• Foralltheseactions,usetherighttoolsandkeepasset’sdatabasesuptodate:stock,assets,status,actions,etc…
• AssistteammemberswithotherrelevantmaintenancetaskswithintheDatacenter
• Coordinateactivitywithall24/7teamsandhelpimprovecustomerrelations
• Contributetothecontinuousimprovementofthedepartment,meetingtherequirementssetoutinthequalitymanagementsystem
• Helpmaintaingoodcustomerrelationsandcustomersatisfactiononadailybasis
• EnsureinformationissharedbetweenmaintenanceagentsandprovidereportstotheTeamLeader
• RespectthescheduleandtargetssetbytheTeamLeader

x

Skills

Technical skills

• AkeeninterestinITandcomputerhardwareproducts/components
• Advancedunderstandingofgeneralmaintenanceproceduresandtechniques
• Basicknowledgeofcomputernetworking
• Physicallycapableandavailabletoworkweekends,publicholidays,andevenings
• Effectiveproblem-solvingabilities
• FluencyinEnglish

Softskills

• Ateamplayerwithexcellentcommunicationsskills
• Customercentricoriented
• Attentiontodetailandasolutionorientedapproach
• Positiveandproactivemindset
• Organizationalskills
• Background
• Post-secondaryorequivalentqualificationinelectronics/IT/Maintenance
• Aminimumof2years’experienceinasimilarrole
• Experience of building and maintaining computers

PROCESS DE RECRUTEMENT

REJOINDRE L’AVENTURE OVHCLOUD

Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipment’s continuity of service.

Responsibilities

• Contributetodatacentersystemsarchitectureandensure1stlevelofsupport
• Optimizetheracksfornewservers
• Connectpowerandnetworkcableswithinserverandnetworkracks
• Wiretheincomingcablesandnetworkwithintheracksrespectingwiringscheme
• Install/UninstallserversasrequiredbytheDCTeamLeaderandinaccordancewiththeoperationalplan
• Assembleandinstallcomputerhardware(assemble/install/upgrade/updateservers)
• Adheretohealthandsafetyrulesandregulatoryrequirements
• EscalateincidentticketstoLevel2supportwhereappropriate
• ContributetoDatacentermaintenance
• Completeinterventionsontheequipmentinresponsetomonitoringalertsorcustomertickets
• Upgradetheservers(changeobsoletecomponents)
• Undertakecurativemaintenanceondeliveredservers
• Troubleshoottechnicalissuesusingvarioustools:network,servers
• Understandandmaintaincablingsystems
• Replacefailednetworkingdeviceswithinracks
• Implementactionstoresolveproblemsrelatedtotheserverenvironment
• Ensureserversarefunctioningproperlyviaanalysisandmonitoring
• Foralltheseactions,usetherighttoolsandkeepasset’sdatabasesuptodate:stock,assets,status,actions,etc…
• AssistteammemberswithotherrelevantmaintenancetaskswithintheDatacenter
• Coordinateactivitywithall24/7teamsandhelpimprovecustomerrelations
• Contributetothecontinuousimprovementofthedepartment,meetingtherequirementssetoutinthequalitymanagementsystem
• Helpmaintaingoodcustomerrelationsandcustomersatisfactiononadailybasis
• EnsureinformationissharedbetweenmaintenanceagentsandprovidereportstotheTeamLeader
• RespectthescheduleandtargetssetbytheTeamLeader

x

Skills

Technical skills

• AkeeninterestinITandcomputerhardwareproducts/components
• Advancedunderstandingofgeneralmaintenanceproceduresandtechniques
• Basicknowledgeofcomputernetworking
• Physicallycapableandavailabletoworkweekends,publicholidays,andevenings
• Effectiveproblem-solvingabilities
• FluencyinEnglish

Softskills

• Ateamplayerwithexcellentcommunicationsskills
• Customercentricoriented
• Attentiontodetailandasolutionorientedapproach
• Positiveandproactivemindset
• Organizationalskills
• Background
• Post-secondaryorequivalentqualificationinelectronics/IT/Maintenance
• Aminimumof2years’experienceinasimilarrole
• Experience of building and maintaining computers