Data Entry Specialist

360.Agency; Montreal; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading agency specializing in web and marketing solutions for car dealerships. As a Data Entry Specialist, you'll manage key internal processes, ensuring data accuracy across multiple platforms and contributing to innovative solutions. This hybrid role offers a vibrant work culture, flexible hours, and robust benefits from day one.

Benefits

Comprehensive group insurance

Unlimited telemedicine access

Health care spending account up to $600

Social activities and team events

100% public transit reimbursement

Qualifications

• Experience in technical support focusing on troubleshooting.
• Knowledge of OEM processes, pricing models, and automotive warranties is an asset.
• Ability to work independently and collaboratively.

Responsibilities

• Manage and maintain internal processes for warranties and promotions.
• Monitor OEM websites for pricing and model updates.
• Respond to support requests and resolve data-related issues.

Skills

Attention to detail

Analytical skills

Communication

Technical support experience

Problem-solving

Job description

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Description

Dreaming of a career where your expertise truly makes an impact in a human-scale, innovative company? Join the 360.Agency team!

Our 200 team members are experts in creating cutting-edge web and marketing solutions tailored for Canadian car dealerships.

Our perks include fun team culture, flexible hours, group insurance from day one, unlimited telemedicine access for you and your family, and much more!

This is a hybrid position.

We’re looking for a highly organized and detail-oriented Data Entry Specialist.

In this role, you’ll be responsible for managing and maintaining various internal processes to ensure the accuracy and smooth operation of manufacturer warranties, promotions, legal disclaimers, pricing, and more.

If you’re a problem-solver who thrives on managing complex data across teams, you might be our perfect fit!

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Main Tasks And Responsibilities

• Add and manage various fees (administrative, taxes, and other relevant costs) in our internal management tool.
• Add and maintain extended warranties and protection plans offered by different manufacturers in our internal tool.
• Add and update manufacturer incentives, provincial offers, and promotions in our internal tool.
• Maintain legal disclaimers and ensure they are clearly understood on the company’s websites via the internal tool.
• Modify company websites – XMS widgets – to add or update legal disclaimers.
• Update default payment methods as needed.
• Handle support requests:
• Respond to support requests and identify recurring issues in the ticket management system
• Ensure effective resolution of reported cases
• Act as a subject-matter expert for data-related processes
• Resolve errors related to configurations, manufacturer guides, and auto-build rules
• OEM Site Monitoring
• Log in daily to manufacturer (OEM) websites to monitor updates to pricing, models, and incentives
• Compare changes with previous versions to ensure information accuracy, even when update dates are unclear
• Apply and test changes once identified
• Accessory and Feature Management
• Manually update accessory and feature lists for various manufacturers
• Installation Configuration
• Assist with Desking tool setup
• Contribute to the setup of our e-commerce platform
• Ensure proper setup of new websites, including data, fees, and pricing
  

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Required Qualifications

• Excellent attention to detail and ability to work with complex data sets
• Experience in technical support, with a strong focus on troubleshooting and problem resolution
• Knowledge of OEM processes, pricing models, and automotive warranties (an asset)
• Ability to work independently and collaboratively within a team
• Strong analytical skills and ability to propose practical solutions
• Excellent communication skills to collaborate across teams and department.
  
  

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ADVANTAGES

Well-being

• Comprehensive group insurance from day one
• Unlimited virtual medical clinic for you and your family
• Health care spending account up to $600 per year
• Discounts with various partners (Strom SPA, Gym)
  
  

Entertainment & More

• Social activities: happy hours, team lunches, Halloween, Christmas party, Kids’ Christmas…
• Coffee, tea, snacks (cereal bar), and beverages provided
• Possibility to work from abroad for 4 weeks per year*
  
  

Work Environment

• Located in Griffintown near public transportation
• Beautiful, open and modern workspace
• Hybrid work and flexible schedule
• 100% public transit reimbursement*
• Summer schedule*
• Computer equipment provided for home and office*
• A workplace with strong growth opportunities: 75% of our managers were promoted internally; 25% of our open roles are filled internally
• Conditions apply