Data Entry Specialist

360.Agency Inc.; Montreal; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Join a dynamic and innovative team at a leading company specializing in web and marketing solutions for car dealerships. As a Data Entry Specialist, you'll ensure the accuracy of vital data while benefiting from flexible working conditions, comprehensive insurance, and a vibrant team culture promoting growth and development.

Benefits

Flexible hours

Group insurance from day one

Unlimited telemedicine access

Health care spending account

Discounts with various partners

Possibility to work from abroad for 4 weeks per year

100% public transit reimbursement

Computer equipment provided for home and office

Social activities and team events

Qualifications

• Highly organized and detail-oriented.
• Experience in technical support with a strong focus on troubleshooting.
• Ability to work independently and collaboratively.

Responsibilities

• Manage and maintain various internal processes for accuracy.
• Update pricing, models, and incentives from OEM websites.
• Respond to support requests and resolve reported issues.

Skills

Attention to detail

Analytical skills

Problem-solving

Communication

Education

Knowledge of OEM processes

Technical support experience

Job description

Dreaming of a career where your expertise truly makes an impact in a human-scale, innovative company? Join the 360.Agency team!
Our 200 team members are experts in creating cutting-edge web and marketing solutions tailored for Canadian car dealerships.

Our perks include fun team culture, flexible hours, group insurance from day one, unlimited telemedicine access for you and your family, and much more!

This is a hybrid position.

We’re looking for a highly organized and detail-oriented Data Entry Specialist.

In this role, you’ll be responsible for managing and maintaining various internal processes to ensure the accuracy and smooth operation of manufacturer warranties, promotions, legal disclaimers, pricing, and more.

If you’re a problem-solver who thrives on managing complex data across teams, you might be our perfect fit!

• Add and manage various fees (administrative, taxes, and other relevant costs) in our internal management tool.
• Add and maintain extended warranties and protection plans offered by different manufacturers in our internal tool.
• Add and update manufacturer incentives, provincial offers, and promotions in our internal tool.
• Maintain legal disclaimers and ensure they are clearly understood on the company’s websites via the internal tool.
• Modify company websites – XMS widgets – to add or update legal disclaimers.
• Handle support requests:

  • Respond to support requests and identify recurring issues in the ticket management system

  • Ensure effective resolution of reported cases

  • Act as a subject-matter expert for data-related processes

  • Resolve errors related to configurations, manufacturer guides, and auto-build rules

• OEM Site Monitoring

  • Log in daily to manufacturer (OEM) websites to monitor updates to pricing, models, and incentives

  • Compare changes with previous versions to ensure information accuracy, even when update dates are unclear

  • Apply and test changes once identified

• Accessory and Feature Management

  • Manually update accessory and feature lists for various manufacturers

Assist with Desking tool setup

Contribute to the setup of our e-commerce platform

Ensure proper setup of new websites, including data, fees, and pricing

Excellent attention to detail and ability to work with complex data sets

Experience in technical support, with a strong focus on troubleshooting and problem resolution

Knowledge of OEM processes, pricing models, and automotive warranties (an asset)

Ability to work independently and collaboratively within a team

Strong analytical skills and ability to propose practical solutions

Excellent communication skills to collaborate across teams and department.

Comprehensive group insurance from day one

Unlimited virtual medical clinic for you and your family

Health care spending account up to $600 per year

Discounts with various partners (Strom SPA, Gym)

Entertainment & more:

Social activities: happy hours, team lunches, Halloween, Christmas party, Kids’ Christmas…

Coffee, tea, snacks (cereal bar), and beverages provided

Possibility to work from abroad for 4 weeks per year*

Located in Griffintown near public transportation

Beautiful, open and modern workspace

Hybrid work and flexible schedule

100% public transit reimbursement*

Computer equipment provided for home and office*

A workplace with strong growth opportunities: 75% of our managers were promoted internally; 25% of our open roles are filled internally