Data Centre Technician

Phase Consulting; London; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

On-call compensation

3 weeks vacation to start

Job summary

Phase Consulting is seeking a hands-on Data Centre Facility Technician for our London, Ontario data centre. The role focuses largely on facilities/infrastructure with a 20–30% IT support and data centre operations component.

You will help run the facility safely and reliably while assisting client equipment and addressing operational issues. The ideal candidate has hands-on experience with physical infrastructure, cabling, power, cooling and monitoring systems, and can work effectively with

Qualifications

• 1 year hands-on data centre experience preferred.
• Experience with rack-and-stack, server installation and physical hardware.
• Strong cabling skills with copper and fibre knowledge.

Responsibilities

• Conduct data centre walk-throughs and monitor equipment to identify issues.
• Respond to facility, environmental and infrastructure alarms and coordinate with contractors.
• Troubleshoot mechanical/electrical issues and perform preventive maintenance on facility systems.
• Support HVAC, cooling, UPS, generators, switchgear and related infrastructure.
• Perform rack-and-stack tasks and handle copper/fibre cabling and patching.
• Assist with on-call and emergency data centre support as required.

Skills

Rack-and-stack

Server installation

Cabling

Electrical systems

Mechanical systems

Troubleshooting

On-call coordination

Tools

KVM equipment

Job description

On-Call: Rotational after-hours/weekend coverage with additional compensation

About the Opportunity

We are looking for a hands-on Data Centre Facility Technician to join a growing data centre operations team in London, Ontario.

This is an excellent opportunity for someone who enjoys working with physical infrastructure, equipment, cabling and facility systems and wants to build a career in a critical data centre environment.

The role is approximately 70–80% facilities/infrastructure focused, with the remaining 20–30% involving hands-on data centre and IT support. You will help keep the facility running safely and reliably while supporting client equipment and responding to operational issues.

This is not a traditional desk-based IT or network administration role. We are looking for someone who enjoys being hands-on, troubleshooting equipment, working with cabling and physically supporting the data centre environment.

What You'll Be Doing

• Conduct regular data centre walk-throughs to monitor equipment and identify potential issues.
• Monitor and respond to facility, environmental and infrastructure alarms.
• Troubleshoot mechanical and electrical issues and coordinate with contractors when required.
• Perform basic preventive and predictive maintenance on facility systems.
• Support operation and monitoring of HVAC, cooling, UPS, generators, switchgear and related infrastructure.
• Perform hands-on rack-and-stack activities, including installation and movement of servers and equipment.
• Install, move and troubleshoot copper and fibre cabling.
• Perform emergency cabling, patching and equipment connections.
• Support client remote-hands requests, including equipment reboots and basic hardware assistance.
• Coordinate new equipment installations within server rooms.
• Maintain data centre tools, cables, hardware and inventory.
• Support security, access control and health & safety requirements.
• Assist with generator inspections and other scheduled facility checks.
• Work with internal technology teams, contractors and clients to resolve issues.
• Maintain accurate facility documentation, drawings and maintenance records.
• Respond to trouble tickets and ensure issues are resolved within required service levels.

What We're Looking For

The ideal candidate will have:

• Minimum 1 year of hands-on data centre experience preferred; exceptional candidates with less experience may also be considered.
• Practical experience with rack-and-stack, server installation and physical hardware.
• Strong hands-on cabling experience — candidates should be comfortable discussing and working with both copper and fibre.
• Understanding of single-mode vs. multi-mode fibre and common fibre connector types.
• Experience physically connecting and moving cables, equipment and peripherals.
• Understanding of electrical, mechanical and environmental systems within a facility.
• Familiarity with UPS systems, generators, switchgear, HVAC, cooling systems and building management systems is an asset.
• Ability to read and understand electrical/mechanical drawings and single-line diagrams.
• Strong troubleshooting and problem-solving skills.
• Comfortable using hand tools and cabling tools.
• Strong attention to detail and ability to follow established procedures.
• Excellent communication and customer-service skills.
• Ability to work effectively with facilities, technology, contractors and client teams.

Important: Hands-On Experience Matters

We are particularly interested in candidates who have actually performed the hands-on work, rather than candidates whose experience is primarily theoretical or desk-based.

For example, you should be comfortable explaining your experience with:

• Server rack installation and hardware
• Copper and fibre cabling
• Physical troubleshooting
• Connecting equipment to NICs and peripherals
• KVM equipment
• Data centre facility systems

Candidates coming from data centre contractors, large-scale data centre operators or similar critical infrastructure environments are encouraged to apply.

Work Schedule & On-Call

The regular schedule is Monday–Friday, with coverage required between approximately 8:00 a.m. and 5:00 p.m. Flexible start/end times may be available depending on operational requirements.

The role also participates in an on-call rotation to support critical data centre operations outside regular business hours.

• Weekday on-call coverage: approximately 5:00 p.m. to 8:00/8:30 a.m.
• Weekend on-call coverage: Saturday and Sunday
• Current rotation: approximately 3 weeks on / 3 weeks off
• 2 hours of pay per day while on call
• Call-outs paid at 1.5x overtime
• 4-hour minimum call-out, even when the actual intervention is shorter

Location Requirement

The data centre is located in the south end of London, near Highway 401.

Because of the on-call requirements and response-time expectations, candidates should ideally live within approximately one hour of the facility.

Candidates relocating to the area may be considered, but relocation costs would be the candidate's responsibility.

Why Consider This Opportunity?

• Join a critical data centre infrastructure environment where your work directly supports business continuity and technology operations.
• Gain exposure to both data centre technology and facility infrastructure.
• Develop hands-on experience across electrical, mechanical, HVAC, UPS, generator, cabling and monitoring systems.
• Work in a collaborative environment alongside facilities and technology professionals.
• Opportunity to grow your technical career within a specialized and increasingly important industry.
• 3 weeks of vacation to start.
• Additional compensation for on-call and emergency call-outs.

Nice-to-Have Qualifications

The following would be considered assets:

• Mechanical or electrical trade training/apprenticeship
• Electrical or mechanical service experience
• Building automation/control systems experience
• Access control/security systems experience
• ITIL certification
• Experience in a critical infrastructure, telecommunications or large-scale data centre environment