Data Centre Technician

Rogers Communications; Edmonton; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Data Centre Technician to join their dynamic team in Edmonton. This role is pivotal in ensuring the security and operational excellence of the data centre, serving as the first point of contact for customers and incidents. You will be responsible for maintaining a professional environment, managing security protocols, and ensuring customer satisfaction. This position offers a chance to work in a vibrant atmosphere where your contributions directly impact the success of the business. Join a company that values diversity, growth, and a commitment to the community, and help shape the future of technology solutions across Canada.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Pension plan and Stock matching programs

Discounts on Rogers Services and Blue Jays Tickets

Paid time off for volunteering

Employee assistance program

Access to virtual therapy sessions

Low or no-cost fitness membership

Qualifications

• Excellent communication skills are essential for this role.
• High School diploma required; Post-Secondary education is preferred.

Responsibilities

• Ensure security and manage access for tenants and clients.
• Act as the primary contact for incidents in the data centre.
• Perform daily operations including shipping and receiving duties.

Skills

Verbal and written communication skills

Ability to work under pressure

Customer service skills

Ability to build rapport

Education

High School graduate

Post-Secondary education preferred

Tools

Microsoft Office

Job description

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

The Data Centre Technician (DCT) is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner. Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility. The DCT will be the first responder and primary point of contact for incidents in the data centre. This position reports to the Data Centre Manager. Edmonton has 2 Data Centres. During the work week, the employee in this position may be requested to work out of either of the 2 Data Centres.

Reliability Level Security Clearance: Reliability Level Security Clearance is required for Rogers to be awarded government and private sector Colocation and Managed Services contracts which involve protected and classified information; as such, depending on your location, you may be required to obtain Reliability Level Security Clearance post hire which will require you to be fingerprinted. Additionally, you may be requested to provide 5 years of criminal background checks from your country of residence for the last five years. This is a condition of employment in some Data Centre locations and if unable to obtain Reliability Level Security Clearance where required, may result in termination of employment.

What you'll be doing:

• Security: Ensuring the property is secure for tenants and clients, management of access cards, surveillance monitoring, investigation of problem situations.
• Daily Operations: Shipping / Receiving duties, site inspection / walk-throughs, and timely reporting of incidents outside of normal operating policy.
• Emergency Operations: Primary point of contact / communications for staff, management, and emergency responders during a site incident.
• Administration: Shift change communications, documentation / reporting, maintaining a tidy work environment.
• Customer Service: Meet or exceed established Service Desk and / or individual goals of customer satisfaction.
• Continuous Improvement: Identify and report to the Data Centre Manager any situation or concerns that would improve quality or mitigate risk.

What you will bring:

• Excellent English language verbal and written communication skills.
• High School graduate with some Post-Secondary education preferred.
• Strong working knowledge of Microsoft Office.
• Ability to work shifts that may include morning, afternoon, evening, and / or overnight on weekdays or on the weekend.
• Strong ability to build rapport with co-workers and clients.
• Ability to work calmly in high pressure situations.
• Must be able to provide a clear background check and credit check as well as obtain Reliability Level Security.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support

Wellness Programs:

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks. To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time

Shift: Rotating

Length of Contract: Not Applicable (Regular Position)

Work Location: 17204 114 Avenue (198), Edmonton, AB

Travel Requirements: Up to 10%

Requisition ID: 322661

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us! For any questions, please visit the Recruitment Process FAQ.