Data Center Technician

Oracle; Toronto; On-site; CAD 58,000 - 127,000; Full time

Job summary

A leading technology company in Toronto is seeking a Data Center Technician to handle hardware installation and troubleshooting in data centers. You will maintain inventory and ensure equipment functionality while adhering to service level agreements. Candidates should have at least 2 years of IT experience and strong communication skills. This role requires flexible hours and the ability to respond to emergencies.

Qualifications

• 2+ years of experience working in an IT environment.
• Knowledge of IT Hardware Concepts (RAID, SAN, Linux/Unix).
• Ability to work flexible hours and respond to emergencies.

Responsibilities

• Install and troubleshoot hardware in data centers.
• Maintain asset inventory and update applications.
• Participate in training to learn new technologies.

Skills

Knowledge of server/storage/network hardware

Strong verbal and written communication skills

Experience solving problems on servers

Inventory management experience

Education

2-year or 4-year degree or equivalent experience

Tools

Server parts management

Structured Cabling Copper/Fiber

Job description

Overview

Oracle Cloud Infrastructure (OCI) has an excellent opportunity to help us build and operate the suite at significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment. We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. Sounds like you? We encourage you to apply and join our team!

What you'll be doing

• Hardware installation & configuration of enterprise servers and cabling infrastructure.
• Hardware Break/Fix replacement of FRUs
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Troubleshooting and resolve Telco Connectivity issues.
• Troubleshoot & replace network switch equipment.
• You will communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and build/modify SOPs
• Structured cabling, labelling, and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, fix and repair.
• You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $58,100 to $127,000 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Career Level - IC3

Responsibilities

• Install, remove, and tackle issues in hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal application as needed.
• Be accessible via cell phone and willing to work on onsite emergency as needed.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

Requirements

• Knowledge of server/storage/network hardware.
• Strong interest in learning new DC concepts.
• Strong verbal and written communication skills.
• 2+ years working in an IT environment.
• Required to accommodate flexible work days and shifts for coverage on our ongoing changing business needs. Will be required to work some afterhours activities, work weekends/holidays and be on standby for emergency service issues.
• Experience solving problems on servers, networking devices and IT equipment.
• Inventory management experience. Ordering, receiving, and shipping server parts.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience raising issues to Sr. onsite staff and management as needed.
• IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB).
• Knowledge of trunk infrastructure is a plus.
• Travel Requirement.

Preferred Qualifications

• 2-year or 4-year degree or 2+ Years of experience
• 1 year+ experience in Structured Cabling Copper/Fiber, testing of cables, Cooling and Electrical systems concepts inside the data center

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other characteristic protected by law.