Data Center Field Services Technician

Elits Canada Inc.; Mississauga; On-site; CAD 65,000 - 90,000; Full time

Job summary

ELITS Canada Inc. in Mississauga is seeking a Data Center Field Services Technician to lead fiber and transport work in client data centers and co-locations, with travel up to 25%.

You will act as the technical interface between customers and third-party providers, ensuring smooth execution of fiber work and removing obstacles to keep projects on track. The role requires deep fiber knowledge, strong communication, and safety focus.

Qualifications

• Minimum 2.5 years of hands-on fiber installation experience.
• At least 1.5 years in large data center or mission-critical environments.
• Strong English communication skills.
• Proven team lead experience with customer interaction.
• Experience with single-mode and multimode fiber.
• Ability to interpret optical power measurements and troubleshoot.
• Ability to travel up to 25% and lift up to 50 lbs.

Responsibilities

• Lead and audit fiber and transport activities in customer data centers and co-locations.
• Install, decommission, remediate, and perform break/fix on fiber cabling and related hardware.
• Conduct optical testing using power meters, light sources, OTDRs, and testers.
• Interpret procedures, cut sheets, diagrams, and vendor docs to execute changes safely.
• Configure patch panels, loopbacks, and test jumpers without disturbing terminations.
• Apply proper fiber handling and cleaning using approved tools.
• Communicate with customer and third-party teams and document work in systems.

Skills

Fiber install

Team lead

Single-mode fiber

Multimode fiber

Troubleshooting

Documentation

English comms

Ticketing

Tools

Windows

Microsoft Office

Ticketing systems

Job description

About ELITS

ELITS Canada Inc. is Part of Accelerate, within the IVER Group in Sweden. IVER Group has approximately 1,300 employees and continues to grow. As Part of Accelerate, you will work at the forefront of technology on exciting digitization and transformation projects with market-leading customers. We are passionate about realizing digital opportunities in the cloud and, together with our customers, closing the gap between aspiration and successful implementation. Communication is an essential part of the work since we collaborate closely with our customers. As an employee at ELITS, you will become part of a great team that responds with humility and takes pride in what we deliver.

About this opportunity

ELITS is looking for a highly motivated and skilled Data Center Field Services Technician to lead work in customer data centers and co-location facilities around Mississauga. You will be the technical interface between customers and third-party providers, ensuring smooth execution of fiber and transport work and removing obstacles so work stays on track. This role includes travel to other locations of up to approximately 25% of the time.

Key responsibilities

• Lead and audit fiber and transport activities in customer data centers and co-locations.
• Install, decommission, remediate, and perform break/fix on connectorized fiber cabling and related hardware in large data center environments.
• Conduct optical testing and troubleshooting using power meters, light sources, OTDRs, visual fault locators, and transport test sets.
• Interpret methods of procedure, cut sheets, network diagrams, and vendor documentation to execute changes safely and accurately.
• Configure patch panels, implement loopbacks and test jumpers on the front of panels without disturbing rear terminations, and maintain clean, labeled cable management.
• Apply proper fiber handling and cleaning practices using approved tools and methods.
• Communicate clearly with customer and third-party teams through ticketing tools and face-to-face updates, and document all work in customer systems.

Required skills and experience

• Minimum 2.5 years of hands-on fiber installation experience, including at least 1.5 years in large data center or similar mission-critical environments.
• Proven team lead experience with face-to-face customer interaction, acting as the operational bridge between customer stakeholders and third-party providers.
• Strong experience with single-mode and multimode fiber, LC connectors, fan-outs, and structured cabling.
• Ability to interpret optical power measurements and make sound troubleshooting decisions based on dBm readings and loss results.
• Proficiency with proper fiber cleaning methods and use of approved fiber cleaning tools and materials.
• Ability to configure and verify front-of-panel loopbacks and test jumpers without disrupting rear fiber terminations.
• Clear understanding of correct fiber type selection, including use of single-mode fiber for appropriate device-to-device links.
• Strong English communication skills and proficiency with Windows and Microsoft Office applications for documentation and reporting.
• High integrity, self-motivation, and attention to detail.
• Ability to multitask and stay composed in fast-paced, high-availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Other requirements

• Ability to lift and move equipment up to 50 lbs.
• Comfortable working at heights and in varied environmental conditions.
• Comfortable using a smartphone and laptop for communication, ticketing, and documentation.
• Willingness to travel as needed for customer and project requirements.

Qualities

• Thrives in a collaborative, cross-functional team and communicates with clarity and confidence.
• Balances strong technical depth with pragmatic, solution-oriented decision making.
• Takes initiative, works independently and is comfortable owning technical outcomes.
• Brings structure and discipline to documentation, standards and operational excellence.
• Contributes to a culture of trust, learning and continuous improvement.

Applicants must be legally authorized to work in Canada (Canadian citizen, permanent resident, or valid work permit holder).

ELITS – Part of Accelerate – IVER Group