Data Center Customer Operations IV

Equinix; Kamloops; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in digital infrastructure seeks a Data Center Customer Operations IV to join their Kamloops team. The role involves troubleshooting and installing circuits, managing customer satisfaction, and ensuring adherence to project timelines. Ideal candidates will have a High School Diploma and relevant experience in data center operations.

Qualifications

• 1+ years experience in data center operations.
• High School Diploma required.
• Familiarity with BERT and SONET test equipment.

Responsibilities

• Install and troubleshoot advanced circuits.
• Manage work priorities and customer satisfaction.
• Maintain detailed records of all work activity.

Skills

Troubleshooting

Installation

Customer Management

Education

High School Diploma

Tools

BERT and SONET test equipment

Job description

Data Center Customer Operations IV page is loaded

Data Center Customer Operations IV

Apply remote type On-site locations Kamloops time type Full time posted on Posted 2 Days Ago job requisition id JR-152026

Who are we?

Equinix is the world’s digital infrastructure company , operating over 26 0 data centersacross the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary
Troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities
Installations

• Racks and stacks customer equipment

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly

• Installs circuits requiring advanced fiber terminations

Queue Management

• Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting

• Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.

• Works with customers to troubleshoot issues

Cross Connects

• Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

Documentation/Reporting

• Maintains detailed written records of all work activity

Projects

• Designs and leads cage / infrastructure modification projects

Training

• Completes all assigned training in a timely manner

Customer Management

• Supports customer satisfaction through timely and precise order execution

Qualifications

• 1+ years experience

• High School Diploma

• BERT and SONET test equipment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

About Us

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

(US Applicants)

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Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

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