CBRE

CBRE; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Business Systems Analyst, where you'll play a key role in enhancing system processes and improving user satisfaction. In this dynamic position, you'll collaborate with various internal partners and business units to develop and support end-user applications. Your responsibilities will include responding to stakeholder inquiries, conducting research, and recommending system improvements. This is an exciting opportunity to make a meaningful impact while working within a supportive environment that values innovation and collaboration. If you are passionate about business systems and eager to drive positive change, this role is perfect for you.

Qualifications

• Experience in business analysis and system processes.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Respond to inquiries regarding system processes and capabilities.
• Gather information on areas of improvement and recommend changes.

Skills

Business Analysis

Stakeholder Communication

User Support

Problem Solving

Report Generation

Education

Bachelor's Degree in Business or IT

Tools

End-user Applications

Reporting Tools

Job description

About the Role:

As a CBRE Business Systems Analyst, you will be responsible for formulating and defining system scopes and objectives. This role is part of the Business Systems Job Function and involves working with internal partners and business units to develop, install, and enhance new and current systems.

What You’ll Do:

1. Respond to stakeholder inquiries regarding system processes and capabilities.
2. Research and support end-user applications and test end-user processes using defined guidelines.
3. Develop relationships with clients and internal and external IT teams.
4. Gather information on areas of improvement and recommend changes to increase user satisfaction.
5. Log work tickets with external product vendors or support organizations. Provide end-users with a simple explanation of ways to use the systems in a more efficient manner.
6. Follow procedures for complex problems, including evaluating business and user needs, documenting requirements, and translating them into proper system specifications.
7. Deliver correspondence, presentations, and other materials for end-user training.
8. Assist with creating customized queries and reports utilizing table matrices.
9. Have some knowledge of standard principles with limited practical experience in applying them.
10. Lead by example and model behaviors that are consistent with CBRE RISE values.
11. Impact the quality of own work.
12. Work within standardized procedures and practices to achieve objectives and meet deadlines.
13. Exchange straightforward information, ask questions, and check for understanding.