Data Analyst, Fulfillment

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Data analysis is critical for Lyft’s products and decision-making. As a Data Analyst on the cross-functional team, you will work in a dynamic environment, where we embrace moving quickly to build the world’s best transportation. You will tackle a variety of problems ranging from shaping critical business decisions to investigating our production systems and recommend improvements.

Fulfillment is responsible for Lyft’s Matching algorithm and rides’ cost computation. On the Fulfillment analytics team, you will report to a Team Manager that manages multiple functions including Product and Data Analysts. Our team is part of the bigger Marketplace organization which is responsible for accelerating the growth of the business and for delivering our top business/company goals around financial metrics and marketplace performance.

As a data analyst on our team, you will initially focus on our Cost Computation product and will be responsible for delivering accurate and reliable signals in dynamic marketplace conditions. You will influence existing/future strategies and product roadmaps through your data analysis, market insights, and visual comms. We’re looking for a data-oriented and process-driven individual who has extraordinary attention to detail and a track record of analytical problem-solving.

Responsibilities:

• Support marketplace operations to provide quality analysis, forecasting and reporting to stakeholders.
• Develop expertise in the cost and conversion domain, identify problem areas and provide actionable insights on improvements, and support cross-functional initiatives to improve existing products and develop new ones.
• Operate within Rideshare decision-making frameworks with a critical lens, evaluating areas of improvement and business growth opportunities.
• Work closely with the Data Scientists on model improvements and experimentation analysis to increase signal accuracy and reliability.
• Prepare regular business reviews for leadership, highlighting key areas of focus.
• Analyze data, conduct research and synthesize feedback into plans, processes and playbooks.
• Roll up your sleeves and get stuff done. No one can be counted on to execute faster or better than you.
• Identify opportunities and make them happen.

Experience:

• 3-5+ years of experience in a high growth environment in data analytics and/or strategic consulting.
• Very strong attention to detail, experience developing processes to improve efficiency.
• Proficient in SQL and quantitative analysis, you can deep dive into large amounts of data, draw meaningful insights, dissect business issues and draw actionable conclusions.
• Outcome-driven approach to developing recommendations and demonstrated ability to develop a story and execution plan to support our goals and objectives.
• Exceptional communication (listening, written, and oral) skills with the ability to present findings and recommendations targeted to the audience in question.
• A drive to understand the core issues along with the determination to uncover the solution.
• Excels at dealing with ambiguity and change management.
• Experienced with cross-functional work and good stakeholder management skills.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• Access to a Lyft funded Health Care Savings Account.
• RRSP plan to help save for your future.
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service.
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits.

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the Toronto area is $102,000-$127,500 CAD. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.