Data Analyst

Manulife; Southwestern Ontario; Hybrid; CAD 57,000 - 97,000; Full time

Job summary

A leading international financial services provider is seeking a Data Analyst for their GB Operations Enablement team in Southwestern Ontario. The role focuses on workforce management and involves analyzing data to improve efficiency using tools like Power BI and SQL. Applicants should have 1-2 years of relevant experience and be bilingual in English and French. This hybrid position provides opportunities for professional growth and impactful contributions.

Benefits

Comprehensive health benefits

Retirement savings plans

Generous paid time off program

Qualifications

• 1-2 years of experience in data analysis or workforce planning.
• Experienced with Power BI, SQL, and Excel.
• Must be fully bilingual (English/French).

Responsibilities

• Analyze workforce data to identify trends.
• Develop and maintain dashboards and reports.
• Collaborate with teams to deliver data-driven solutions.

Skills

Data analysis

Workforce planning

Business intelligence

Advanced Excel functions

Bilingual: English/French

Education

Bachelor's degree in Data Analytics, Business Administration, Human Resources, or a related field

Tools

Power BI

SQL

Azure Databricks

Python

Power Apps/Automate

Job description

Overview

Join our GB Operations Enablement team as a Data Analyst focused on Workforce Management. This is a strategic opportunity to use data to improve staffing efficiency, optimize resource allocation, and support operational planning. You’ll work with modern tools like Power BI, SQL, and Azure Databricks, and apply emerging technologies like Generative AI to solve real business challenges. This role offers a chance to make a meaningful impact while growing your technical and analytical skills in a collaborative, fast-paced environment.

Position Responsibilities

• Analyze workforce data to identify trends in staffing, productivity, and capacity planning.
• Develop and maintain dashboards and reports for forecasting and performance tracking.
• Collaborate with Workforce Management and Operations teams to deliver data-driven solutions.
• Extract and transform data using SQL and cloud platforms like Azure Databricks.
• Communicate insights clearly to technical and non-technical stakeholders.

Required Qualifications

• 1–2 years of experience in data analysis, workforce planning, or business intelligence.
• Demonstrated experience with Power BI, SQL, and Excel (advanced functions, pivot tables, data modeling).
• Bachelor’s degree in Data Analytics, Business Administration, Human Resources, or a related field.

Preferred Qualifications

• Experience with Azure Databricks, Python, Power Apps/Automate.
• Familiarity with Generative AI tools (e.g., Copilot, ChatGPT).
• Knowledge of workforce management systems and cloud data platforms.
• Strong analytical thinking and problem-solving skills.
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Salary and Location

Referenced Salary Location
Waterloo, Ontario

Working Arrangement
Hybrid

Salary range is expected to be between
$57,675.00 CAD - $96,125.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.