Data Analyst

EPCOR Technologies Inc.; Edmonton; Remote; CAD 100,000 - 105,000; Full time

Job summary

EPCOR Technologies Inc. in Edmonton is hiring a Data Analyst to oversee workforce planning, build dashboards, and deliver insights for Canada and the USA. You’ll analyze workforce data from systems, produce actionable recommendations, and collaborate with call center stakeholders to improve efficiency and service levels.

Requires a Bachelor's degree and 3+ years in data analytics, with strong skills in Power BI, SQL, Python, and Excel. Familiarity with utility environments is a plus.

Qualifications

• Bachelor's degree in business, economics, statistics, accounting, finance, CS, data analytics, or related field.
• Minimum 3 years of data analysis, reporting, forecasting, or performance measurement.
• Experience with large datasets and analytic tools to support decision-making.
• Experience in a customer care or utility environment is an asset.

Responsibilities

• Oversee workforce planning data and dashboards for Canada and USA.
• Develop statistical dashboards using Power BI, Python, and SQL.
• Provide actionable insights to drive operational efficiency and performance.
• Collaborate with cross‑functional stakeholders to prioritize analytical requests.
• Ensure data, reporting, and governance align with policies and standards.

Skills

Data analysis

Forecasting

Stakeholder communication

Cross-functional collaboration

Education

Bachelor's degree in Business, Economics, Statistics, Accounting, Finance, Computer Science, Data Analytics, or a related discipline

Tools

Power BI

SQL

Python

Excel

Job description

Department Description Energy Services is EPCOR's customer care business unit that supports EPCOR's billing operations, call center, collections, and online customer care portal. Energy Services also provides the regulated rate option (RRO) for electricity consumers within Edmonton and parts of Alberta.

Highlights of the job Highlights of the job

We are hiring a Data Analyst [fu ll-time, permanent ] position in Energy Services. We are accepting applications from internal and external candidate s .

T he Data Analyst, is accountable for overseeing the implementation of workforce planning processes including maintaining the short-term staff planning (1 to 12 months) to ensure key performance metrics for all stakeholders (Canada and USA) are met. You’ll be responsible for completing statistical dashboards for all stakeholder groups (Canada and USA), ensuring the understanding of the data which supports coaching to improvements. You’ll be required to apply operational knowledge to analyze the relevant data and develop recommendations/provide business insights for management ’s consideration related to workforce planning, operations management, and strategy development.

As a Data Analyst you’ll research and analyze external business factors, together with the relevant work force data from workforce management systems, analyze and examine statistical trends to ensure that stakeholders (Canada and USA) operate in the most effective and efficient manner possible.

What you’d be responsible for

As a Data Analyst , you’ll report to the Manager, Business Analytics with key responsibilities that include (but not limited to ):

• Provid ing input to Canada and US Call Center plans and directions, ensure an appropriate understanding of strategies, ensuring on-going effective and appropriate relationships between other positions with applicable stakeholders
• Ensur ing the delivery of optimal results against appropriate performance metrics with k ey measures that will focus on operational effectiveness and efficiency outcomes such as budget, productivity and reliability, and continuous improvement.
• Analyz ing and evaluat ing current Canada and USA call center trends, providing recommendations on enhancements for the deployment of workload and/or resources. This includes gathering relevant industry benchmarks to allow for meaningful comparison and making actionable recommendations to leadership for implementation .
• Collaborating with cross-functional stakeholders to identify business needs, prioritize analytical requests, and deliver insights that support operational decision-making .
• Ensuring data, reporting, and analytical outputs align with established policies, standards, and governance requirements .
• Represent ing Customer Care in projects and initiatives that require analytical experience and knowledge of call center operations
• Provid ing adhoc analyses ( as required ) for different groups within Energy Services as well as within EPCOR, including Encor
• Creat ing and maintain ing dashboards, reports, and automated products for CAN & US Energy Services (ES) using Power BI, Python, and Microsoft Office tools, following established business requirements and priorities identified by the Business Analytics Manager to support efficiencies and productivity improvements.
• Demonstrat ing a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working.

What’s required to be successful

Qualifications

• Bachelor's degree in Business, Economics, Statistics, Accounting, Finance, Computer Science, Data Analytics, or a related discipline .

Experience that includes:

• M inimum o f 3 years performing data analysis, reporting, forecasting, or performance measurement in a business environment.
• Working with large datasets, databases, and analytical tools to support business decision-making.
• Experience in a customer care or utility environment is considered an asset.

Technical Skills

• Proficiency in data analysis, forecasting, reporting, and performance measurement.
• Proficiency in the use of Microsoft Office applications (Excel, PowerPoint, Word) and data analytics tools such as Power BI, SQL, and Python.
• Ability to analyze data, identify trends, and translate findings into actionable business recommendations.
• Experience developing dashboards, reports, and visualizations to support operational and strategic decision-making.

Professional & Interpersonal Skills:

• Strong written, verbal, and interpersonal communication skills, with the ability to present insights to both technical and non-technical audiences.
• Strong organizational and time management skills, with the ability to manage competing priorities.
• Demonstrated ability to collaborate effectively with stakeholders across multiple teams and levels of the organization.
• Strong problem-solving skills, initiative, and a continuous improvement mindset.
• High attention to detail and commitment to accuracy, quality, and delivering reliable results.
• Sound business acumen and the ability to build credibility and trusted relationships with stakeholders .

Other important facts about this job

Jurisdiction: CSU52

Class: P1

Hours of work: 80 hours biweekly

Wage: Starting at $4 9.44 per hour (Final Wage and Step will be determined at the time of selection and is based on a combination of factors as outlined in the Collective Agreement.)

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada in a full-time permanent role . (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.