Damage Insurance Broker - Service

Alter Ego; Montreal; Híbrido; CAD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Office in Montreal business district

Ergonomic workstations

Descripción de la vacante

Personnel Alter Ego in Montreal, QC seeks an experienced damage insurance broker to respond to client inquiries, manage renewals, and finalize policies. You will work with partner insurers to obtain the best terms for clients and assist them throughout the claims process, ensuring service excellence.

The role requires 3+ years in brokerage, an AMF licence for personal damage insurance, and strong English/French communication.

Formación

• Minimum 3 years of brokerage experience in personal damage insurance.
• AMF licence as broker/agent in personal damage insurance required.
• Strong communication and consulting skills; excellent written and verbal English and French.

Responsabilidades

• Respond to calls and inquiries from customers regarding policies, amendments, coverages, endorsements, and claims.
• Manage renewals and changes to policies to ensure adequate coverage.
• Bid, negotiate, and finalize insurance policies with insurer systems.
• Collaborate with partner insurers to obtain best terms for clients.
• Assist customers through the claims process and ensure satisfaction.
• Maintain compliance with industry regulations and company standards.
• Perform additional tasks to ensure high quality customer service.

Conocimientos

Brokerage experience

Customer service

Communication skills

Analytical skills

Multitasking

Bilingual EN/FR

Educación

AMF licence (personal damage insurance)

Herramientas

GIS

Guidewire

Applied Systems

Descripción del empleo

A leader in its field thanks to its innovation, this insurance provider is looking for a broker in damage insurance, service.

Tasks

• Respond to calls from the ACD and inquiries from existing customers regarding their insurance policies (amendments, coverages, endorsements, claims, etc.).
• Ensure the follow-up of files with rigor and professionalism, ensuring the satisfaction and evolving needs of clients.
• Manage renewals and changes to insurance policies, ensuring that the coverage offered remains adequate.
• Bid and finalize insurance policies in the systems of the various insurers.
• Work closely with partner insurers to negotiate the best terms for customers.
• Assist customers in the claims process, accompanying them every step of the way.
• Achieve objectives related to service performance and customer satisfaction indicators.
• Comply with compliance standards and regulations in the insurance industry.
• Perform any other related task to ensure quality customer service.

What we are looking for

• A minimum of 3 years of brokerage experience.
• An AMF licence as a broker or agent in personal damage insurance.
• Relevant experience in customer service in the field of damage insurance.
• Excellent communication and consulting skills.
• Possess good analytical skills.
• Have a good ability to adapt.
• Have a good ability to manage several files simultaneously with rigor and professionalism.
• Good verbal and written communication skills in English and French.
• Knowledge of insurance management tools and software (e.g. GIS, Guidewire, Applied Systems, etc.), an asset.

Why join this team

• A stimulating and constantly evolving work environment, where your skills will be fully valued.
• Opportunities for professional development and skills development in the mortgage industry.
• An office ideally located in Montreal's business district, with direct access to the metro for easy travel.
• A hybrid mode that combines flexibility and face-to-face collaboration.
• Modern desks, designed for your comfort, with ergonomic workstations to promote your well-being.
• A comprehensive benefits program to take care of your health and financial future.

If you enjoy taking on challenges, providing exceptional customer service, and contributing to an evolving business, this is the position for you!