D365/Power Platform Analyst

TEKsystems; Calgary; Remote; CAD 80,000 - 100,000; Full time

Job summary

A technology consulting firm in Calgary is hiring a Sr Application Support Analyst to support Microsoft Dynamics 365 and Power Platform solutions. This fully remote role involves resolving application support incidents, providing user training, and enhancing existing solutions. Candidates should have experience in Dynamics 365 modules, Power Platform development, and Azure technologies. Pay ranges from $80 to $95 per hour.

Qualifications

• Up to date Microsoft Power Platform Certifications for PL-200 & PL-400.
• Experience in architecting and configuring Dynamics 365 modules (3+ years).
• Experience with Power Platform Pages and Automate Flows (3+ years).
• Development experience with .NET, CSS, JavaScript, and HTML (4+ years).

Responsibilities

• Help resolve application support incidents and user issues.
• Provide user training and develop code/configuration fixes.
• Participate in troubleshooting Dynamics 365 issues.
• Deliver enhancements for chat bots and Power apps.

Skills

Microsoft Power Platform Certifications PL-200

Dynamics 365 Customer Service experience

Power Platform development experience

Azure Logic Apps development

D365 plugin development

Unit/system/integration testing

.NET development

Azure Dev Ops CI/CS Pipelines

Requirements gathering for D365

Job description

IT Application Support requires a Sr Application Support Analyst 1 resource with experience designing, implementing, and supporting Microsoft Dynamics 365, Azure, and Power Platform solutions. This resource will be part of the IT Microsoft Dynamics and Power platform sustainment team in Application Support and will be working with client application support staff and project delivery teams with a focus on supporting Dynamics Azure and Power Platform solutions.

The successful applicant will be tasked with helping resolve application support incidents, resolve user issues, provide user training, develop code/configuration fixes, perform enhancements as needed, and providing operational support and knowledge transfer and mentoring of staff.

Remote work is acceptable.

Background

The City of Calgary Information Technology Business Unit is implementing several Microsoft Dynamics 365 environments with a focus on the Customer Relationship Management (CRM), Finance and Operations, Commerce, and Marketing modules in 2023 for client Business Units with more Dynamics 365 implementations to follow in 2024.

Project Scope

The scope is primarily to help the application support team with supporting Microsoft Dynamics 365 environments delivered by others, contributing to the following activities:

• Resolve incidents, perform maintenance and enhancements tasks on existing Dynamics 365 solutions.
• Participate in troubleshooting of Dynamics 365 issues, including vendor escalation when required.
• Knowledge transfer, training, mentor staff on customization/configuration/implementation/sustainment activities.
• Deliver enhancements for PVA chat bots, Power apps, Azure logic/function apps, and Dynamics 365 solutions.
• Rewrite deprecated technology functionality to newer technologies in Dynamics and Power platform.

Must Have Skills

Up to date Microsoft Power Platform Certifications for PL-200 & PL-400.

1. Experience in architecting, estimating solution implementation effort, and configuring Dynamics 365 Customer Service, Sales, and Customer Insights modules as part of delivered solution (3+ years).
2. Experience in development and implementation of Power Platform Pages, Power Automate Flows, and Power Apps solutions (3+ years).
3. Experience in development and implementation of Azure Logic Apps and Function Apps (3+ years).
4. Experience in configuring custom integrations with Dynamics 365 (3+ years).
5. Experience in D365 plugin development and implementation (3+ years).
6. Experience conducting performance, unit, system, integration, and quality assurance testing of application (3+ years).
7. Development experience with .NET, CSS, Java, JavaScript, and HTML (4+ years).
8. Experience in Azure Dev Ops CI/CS Pipelines (3+ years).
9. Experience deploying solutions between DEV, TEST, and PROD environments in Dynamics 365 (2+ years).
10. Gathering and analyzing requirements specific to D365 implementations (5+ years).

Additional Skills & Qualifications

Desired experience includes working for a Certified MS Dynamics Partner, up to date Microsoft Power Platform Certification for PL-600, and up to date Azure AZ-104 certification.

Pay and Benefits

The pay range for this position is $80.00 - $95.00/hr. This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.