D365 Functional Business Analyst

Recutify Inc.; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology consultancy in Toronto is seeking a D365 Functional Business Analyst. The role involves collaborating with business stakeholders, documenting requirements, and improving D365 CE functionality. Candidates should have 5 years of Business Analyst experience and strong understanding of Microsoft Dynamics 365. Familiarity with Agile practices and tools is essential.

Qualifications

• 5 years of experience as a Business Analyst with at least 3 years focused on Microsoft Dynamics 365 CE CRM.
• Proven experience supporting AMS engagements or long-term CRM support programs.
• Strong understanding of D365 CE modules such as Sales, Customer Service, and Case Management.

Responsibilities

• Gather, analyze, and document functional requirements for support tickets and enhancements.
• Translate business needs into feasible D365 CE configurations and workflows.
• Facilitate grooming sessions and support sprint planning for minor releases.

Skills

Business Analysis

Microsoft Dynamics 365 CE CRM

Power Platform

Analytical Skills

Communication Skills

Agile Methodologies

Tools

Azure DevOps

Jira

Confluence

Job description

Overview

Role Name: D365 Functional Business Analyst

Location: Toronto

JOB DESCRIPTION :

Role D365 Functional Business Analyst

Designation C2 Manager

Location Toronto Canada

Responsibilities

• Collaborate with business stakeholders to gather analyze and document functional requirements for support tickets minor enhancements and change requests within the D365 CE environment
• Work with technical teams to translate business needs into feasible D365 CE configurations workflows and automation using Power Platform tools
• Participate in incident triage root cause analysis and resolution planning Ensure business requirements are accurately reflected in support and enhancement activities
• Maintain and prioritize the AMS backlog in collaboration with product owners and delivery leads Facilitate grooming sessions and support sprint planning for minor releases
• Maintain uptodate documentation including process flows functional specifications and user stories Contribute to knowledge base articles and training materials for end users
• Act as a liaison between business users and technical teams ensuring clear communication of requirements timelines and impacts
• Support change control processes for scope adjustments
• Identify opportunities for process optimization and automation within the AMS scope
• Recommend enhancements that improve user experience and system performance

Must Have

• 5 years of experience as a Business Analyst with at least 3 years focused on Microsoft Dynamics 365 CE CRM
• Proven experience supporting AMS engagements or longterm CRM support programs
• Strong understanding of D365 CE modules such as Sales Customer Service and Case Management
• Experience with Power Platform Power Automate Power Apps and basic data modeling
• Excellent analytical and problemsolving skills
• Strong communication and stakeholder engagement abilities
• Familiarity with Agile Scrum and DevOps practices
• Proficiency with tools like Azure DevOps Jira and Confluence

Nice to have

• Microsoft Certified Dynamics 365 Fundamentals or Functional Consultant Associate is preferred