D365 CE CRM Technical Architect

Hitachi Solutions Asia Pacific Pte. Ltd.; Toronto; On-site; CAD 130,000 - 160,000; Full time

Job summary

An established industry player is seeking a skilled Dynamics CE Consultant to lead implementations and enhance client experiences. In this pivotal role, you will drive projects through all phases, ensuring timely and budget-friendly delivery while managing client relationships. Your expertise in D365 solutions and CRM applications will be crucial as you present tailored technology demonstrations and conduct end-user training. Join a dynamic team that values innovation and excellence, and play a key role in transforming client operations with cutting-edge solutions. If you are passionate about technology and client success, this opportunity is made for you.

Benefits

Bonus Plan

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Disability Programs

Retirement Savings with Company Match

Paid Time Off

Flexible Work Arrangements

Remote Work Options

Qualifications

• 7+ years of experience in designing and delivering D365 solutions.
• Strong knowledge of CRM applications like Microsoft D365 CE and Salesforce.

Responsibilities

• Drive Dynamics CE implementations through all project phases.
• Lead data-centric discussions and design system architecture.

Skills

D365 Solutions Design

CRM Applications Implementation

Client Development Skills

Azure

Presentation Skills

Organizational Skills

Education

BA/BS Degree

Tools

Microsoft D365

Salesforce

SSIS

Power Platform

Microsoft SharePoint

Job description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Job Description

• Drive Dynamics CE implementations through all project phases, including discovery, definition, build, test, and deploy.
• Effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements.
• Lead data-centric discussions with the client through discovery meetings.
• Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements.
• Conduct end-user training and create and maintain knowledge transfer documentation.
• Develop and continue to refine CE implementation standards and tools.
• Present tailored demonstrations of the technology solution.
• Evaluate various data issues and analytical needs.

Qualifications

• BA/BS
• Strong CE industry and product knowledge
• 7+ years designing and delivering D365 solutions with various integration strategies.
• 5+ years (or 3+ projects) implementing CRM applications such as Microsoft D365 CE, Salesforce, SalesLogix, Onyx, etc. (4+ years of experience, or 5+ projects for a Senior CRM Consultant)
• Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
• Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed
• Extensive experience with Azure

Preferred Qualifications

• Microsoft D365 & Power Platform certifications a plus
• Microsoft SharePoint and Business Intelligence experience a plus
• SSIS Experience

Additional Information

Base Salary Pay Range*: CAD $130,000 – USD $160,000
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

Other Compensation / Benefit Overview
In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:
• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status