Cybersecurity Project Manager - Client Delivery

GoSecure; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

3 weeks vacation

Paid holidays

Group insurance plan

RRSP matching

Stock options

Employee assistance program

Job summary

GoSecure in Toronto, Canada, is seeking a Project Manager to join our Project Management Office. You will work with IT security professionals to manage customers, quality, budgets and projects across our professional services, within agreed scope and timelines.

The ideal candidate has 3+ years of PM experience in professional services, strong communication in English and French, and familiarity with cybersecurity concepts.

Qualifications

• Bachelor's degree or equivalent practice in a related field.

Responsibilities

• Provide post-sales customer service and act as the primary point of contact for clients throughout the engagement.
• Build and maintain strong client relationships to ensure a positive customer experience.
• Advocate for customer requests and issues across departments and facilitate timely resolution.
• Ensure client expectations are clearly understood, communicated, and managed.
• Address client concerns, issues, and escalations in a timely and professional manner.
• Identify opportunities for service enhancements and follow-on consulting engagements.
• Plan and oversee the day-to-day delivery of projects across their lifecycle (Initiation, Planning, Execution, Monitoring & Control, Closure).
• Work with consultants and delivery teams to support resource planning and allocation.
• Develop and maintain project and service performance metrics, dashboards, and reports.
• Track project financials including budgets, forecasts, effort consumption, and profitability.
• Monitor client satisfaction and service delivery performance.
• Drive adoption of standardized methodologies, templates, and best practices.

Skills

Project management

Client management

Budget & planning

Stakeholder communication

Education

Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field

Job description

GoSecure in Toronto, Canada, is seeking a Project Manager to join our Project Management Office. You will work with IT security professionals to manage customers, quality, budgets and projects across our professional services, within agreed scope and timelines.

The ideal candidate has 3+ years of PM experience in professional services, strong communication in English and French, and familiarity with cybersecurity concepts.