Cybersecurity Exceptions Manager

Job Type: Permanent

Work Model: Hybrid

Reference code: 128982

Primary Location: Toronto, ON

All Available Locations: Toronto, ON; Kitchener, ON; Ottawa, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.

What will your typical day look like?

Key Responsibilities

• Own the Cybersecurity Exceptions Process: Manage and oversee the cybersecurity exceptions process from start to finish, ensuring consistency and efficiency in handling exceptions across various teams and technologies.
• ServiceNow Tool Management: Own the oversight and utilization of the ServiceNow tool for exception tracking, resolution, and reporting. Ensure proper configuration, use, and optimization of the tool.
• Triage and Information Collection: Lead the triage process for incoming exceptions, collecting all necessary information to assess each exception and its impact.
• Risk Analysis: Analyze and assess potential risks associated with each exception.
• Collaboration with Requestors: Partner with internal teams and requestors to gather data, answer questions, and resolve issues in a timely manner.
• Metrics and Reporting: Track, update, and report on key metrics and statistics related to exceptions.
• GRC Data Submission: Ensure that exception data is submitted to Governance, Risk, and Compliance (GRC) tools as needed.
• Continuous Improvement: Identify areas for improvement in the exception management process.

Required

• Prior experience working in Cybersecurity teams.
• Strong understanding of risk analysis and cybersecurity mitigation strategies.
• Excellent communication skills, both verbal and written.
• Strong analytical and problem-solving abilities.
• Highly organized with attention to detail.

Preferred

• Experience with GRC tools and processes.
• Degree in information technology, cybersecurity, or equivalent.
• Cybersecurity professional qualification such as CISSP or equivalent.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities.