Cyber-as-a-Service (CaaS) Access and Compliance Coordinator, Acceleration Centre

PricewaterhouseCoopers International; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an IT Access and Compliance Coordinator. In this pivotal role, you'll streamline onboarding and offboarding processes, ensuring compliance and enhancing user experiences. Collaborate with cross-functional teams and engage with clients to maintain effective communication and support. You'll leverage your expertise in IT access management and internal audits to drive operational efficiency. This innovative firm offers a hybrid work environment, competitive compensation, and a commitment to inclusivity. If you're passionate about technology and compliance, this opportunity is perfect for you!

Benefits

Competitive Compensation

Inclusive Benefits

Flexibility Programs

Career Growth Opportunities

Qualifications

• Proven experience in IT access management and compliance.
• Strong understanding of internal audit processes and documentation.
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage onboarding and offboarding processes for internal and client applications.
• Perform regular access reviews to ensure compliance.
• Maintain records of quarterly internal audits.

Skills

IT Access Management

Onboarding/Offboarding

Compliance

Internal Audit Processes

Troubleshooting

Organizational Skills

Microsoft Office Suite

Data Analytics

ServiceNow

Automation

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

ServiceNow

Job description

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative solutions. Join us as an IT Access and Compliance Coordinator and be the driving force behind seamless onboarding and offboarding for users of 1 Cyber, Privacy & Financial Crimes, including external clients. You’ll ensure timely access, maintain meticulous records, and collaborate with various stakeholders to uphold compliance. Dive into regular access reviews and support users with routine checks. Your role is pivotal in streamlining processes and enhancing user experiences.

Meaningful work you’ll be part of

As a Cyber-as-a-Service (CaaS) Access and Compliance Coordinator, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high-quality client service, and improve operational efficiency. Responsibilities include but are not limited to:

1. Onboarding and Offboarding: Maintain and manage onboarding and offboarding processes for both CaaS and 1CP&FC. Ensure access is granted and revoked promptly for both internal and client applications.
2. Internal Team Movement: Track and monitor internal team movement access requests from HR and Managers. Ensure all access changes are documented and compliant with company policies.
3. Audit Management: Maintain records of quarterly internal audits. Ensure all audit documentation is up to date and available for review.
4. Standard Operating Procedures (SOP): Collaborate with Points of Contact (POC) to create and periodically review SOPs for new clients, ensuring they are up to date and aligned with client requirements.
5. Access Review and Verification: Perform regular access reviews to ensure proper access levels and compliance. Cross-verify onboarding and offboarding of users for accuracy.
6. User Support and Troubleshooting: Engage with new users post-onboarding to address access issues, troubleshoot backend issues, and ensure timely resolution.
7. Master Tracker Management: Review and update master trackers regularly to keep data current and reflective of activity statuses.
8. Client Communication: Maintain regular communication with clients, track access requests, and facilitate prompt fulfillment.
9. Process Improvements: Demonstrate excellent documentation skills and experience in process improvements.

Experiences and skills you’ll use to solve

• Proven experience in IT access management, onboarding/offboarding, and compliance.
• Strong understanding of internal audit processes and documentation.
• Familiarity with cybersecurity and cloud-based applications is a plus.
• Proficiency in troubleshooting and resolving technical issues.
• Detail-oriented with strong organizational and record-keeping skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience in Data Analytics, ServiceNow, and Automation are a plus.
• Ability to handle multiple tasks and prioritize effectively.

PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

As a requirement, a Security Clearance is mandatory for all staff engaged on these assignments. Please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This will be a condition of employment if you receive an offer from us.

Why you’ll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be part of diverse teams helping clients build trust and deliver outcomes. Our environment supports your career growth with competitive compensation, inclusive benefits, and flexibility programs. Learn more at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges the land of the First Nations, Métis, and Inuit Peoples, and commits to allyship and reconciliation.

We’re dedicated to creating an inclusive community of solvers where everyone feels they belong. We provide accommodations throughout the application and employment process. Please inform us if you require assistance during your application.