CX Strategy Intern: Data-Driven Impact

IBM

Toronto

Hybrid

CAD 58,000 - 89,000

Part time

2 days ago

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Job summary

IBM Consulting in Toronto is offering a Customer Experience Consulting Intern position for a 4-month term beginning January 2027. You will collaborate with clients and their customers to understand pain points, integrating IBM capabilities across strategy, design, data analytics, cognitive computing, and technology platforms to deliver high-impact transformation programs.

The role emphasizes a growth mindset, delivering business value as needed, with responsibilities including researching the

Qualifications

Exceptional quantitative analysis skills and ability to derive recommendations informed by data and insights.
Powerful communication and storytelling skills, with an ability to communicate complex situations clearly and simply.
Ability to apply logic to solve ambiguous problems and deliver creative and well-structured solutions.
A passion for innovative ideas, coupled with the ability to understand and assimilate different points of view.
Strong interpersonal skills with ability to collaborate and work effectively in an intense team environment, able to build direct working relationships across all levels of the IBM and client teams.

Responsibilities

Researching the client organization and industry value chains.
Drawing from primary and existing IBM research on evolving market trends.
Identifying issues, creating hypotheses, and executing analysis, to developing decision-ready recommendations for our clients.