Customs Specialist

DSV - Global Transport and Logistics; Niagara-on-the-Lake; On-site; CAD 35,000 - 55,000; Full time

Job summary

A leading global transport and logistics company is seeking a Customs Specialist in Niagara-on-the-Lake, Ontario. The primary duty includes setting up and releasing shipments imported into Canada, ensuring compliance with customs regulations. The ideal candidate will have experience in freight forwarding and customs brokerage, along with strong problem-solving and communication skills. The role emphasizes teamwork and inclusivity in a dynamic environment.

Qualifications

• 5-10 years of freight forwarding and/or customs brokerage experience.
• Ability to communicate effectively in a diverse multicultural environment.
• Experience in customs processes and regulations.

Responsibilities

• Set up and release assigned account shipments.
• Track and trace incoming shipments and communicate with clients.
• Support team members with various customs processes.

Skills

Good command of English

Service-oriented

Strong problem-solving and analytical skills

Excellent organizational and time management skills

Education

High School Diploma or Equivalent

Certified Customs Specialist (CCS)

Tools

Microsoft Office suite

Job description

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DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location : CAN - Niagara On The Lake, Niagara Pkwy

Job Posting Title : Customs Specialist

Time Type : Full Time

Summary

Primary duty is to set up and release shipments imported into Canada across various modes of transportation containing a wide variety of commodities, paying close attention to the rules and regulations as set out by CBSA in the Customs Act.

Key Duties And Responsibilities

• Set up and release of assigned account shipments
• Processing of highly complex shipments, with various Participating Government Agency requirements
• Track and trace incoming shipments and communicating with clients as required
• Support other customs team members with various customs processes
• Provide final accounting to CBSA for a set list of assigned accounts
• Arranging for payments of invoices to steamship lines, warehouses, government agencies
• Arranging for transportation of cargo once released, and maintaining trucker relationships to maximize partnerships
• Identify tasks that require special handling, recommend process improvements, and implement resolutions within assigned scope of responsibility
• Adhere to all Standard operating Procedures and Polices set in place by the department and organization
• Provide input and be an active participant at weekly team briefings

Quality, Health & Safety :

Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location

Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.

Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Qualifications

Education and Experience

High School Diploma or Equivalent qualification

Certified Customs Specialist (CCS)

5- 10 years of freight forwarding and / or customs brokerage experience

Skills And Competencies

Good command, both verbal and written, English skills.

Ability to create collaborative engagements and active listening

Service oriented and able to resolve customer grievances

Strong interpersonal skills, building professional relationships internally and externally

Strong problem-solving skills and analytical skills

Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results

Both a team builder and a team-player

Excellent organizational and time management skills

Ability to communicate effectively in a diverse multicultural environment.

Act as a role model for DSV values and adhere to the Code of Conduct

Language And Computer Skills

English is the principal language for this position, additional languages may be required in other locations.

Ability to communicate effectively in a diverse multicultural environment.

Microsoft Office suite

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer

Occasional travel may be required

Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

FRAUD ALERT : Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

General Business, Administrative, and Other

Industries

Transportation, Logistics, Supply Chain and Storage

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