Customs Operations Supervisor

A & A Customs Brokers; Surrey; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading customs brokerage firm is seeking a Customs Operations Supervisor to lead their Canadian Release Team. This role involves supervising day-to-day customs processing operations, ensuring high client satisfaction, and integrating technology into workflows. The ideal candidate has over 5 years of experience in the field and strong leadership skills. Enjoy competitive compensation and a supportive, innovative work environment.

Benefits

Paid time off

Learning & Tuition reimbursement

$2,000 bonus for Customs Certifications

Qualifications

• 5+ years of experience in Canadian customs release operations or related field.
• Prior experience supervising or leading a customs processing team.
• Ability to work in a fast-paced, remote environment.

Responsibilities

• Supervise the Canadian Release Team, ensuring timely customs entries.
• Ensure client service expectations are met or exceeded.
• Monitor and report on service KPIs, team productivity, and error trends.

Skills

Communication

Coaching

Organizational skills

Problem-solving

Tools

ITMr4

Candata

AI-driven document processing tools

Job description

Job Description

Salary : 60000-75000

Overview :

We're looking for a Customs Operations Supervisor to lead the Canadian Release Team at A & A Customs Brokers. This role is responsible for ensuring timely, accurate, and client-focused delivery of customs release services across all modes of transportation. As we shift into an increasingly tech-enabled environment, this role is critical to maintaining high performance while driving efficiency, accountability, and excellent client outcomes.

The ideal candidate will be comfortable solving operational issues, coaching team members, managing service quality, and working with modern tools like ITMr4, Candata, and AI-powered document processing systems.

Location : Remote (Canada)

Work Hours : Monday to Friday - 8 AM to 4:30 PM PST

Reports To : Manager of Canadian Operations

Key Responsibilities :

1. Supervise the day-to-day functions of the Canadian Release Team, ensuring timely and accurate customs entries.
2. Ensure client service expectations are met or exceeded, particularly for high-priority or time-sensitive shipments.
3. Collaborate closely with the Manager of Canadian Operations on team planning, performance management, and service standards.
4. Serve as the first point of escalation for customs or service delivery concerns.
5. Identify and mitigate service delivery gaps; coach team members focusing on continuous improvement.
6. Help integrate and optimize automation tools, including AI-supported documentation processing.
7. Monitor and report on service KPIs, team productivity, and error trends.
8. Participate in recruitment, onboarding, and professional development of team members.
9. Support cross-department collaboration, especially with Compliance and Client Services.
10. Be available after hours as needed to support urgent matters.

Qualifications :

• 5+ years of experience in Canadian customs release operations or related field.
• Prior experience supervising or leading a customs processing team.
• Familiarity with ITMr4 and Candata is an asset.
• Experience with AI-driven document processing tools is an asset.
• Strong communication, coaching, and organizational skills.
• Ability to work in a fast-paced, remote environment and adapt to evolving workflows.

What We're Looking For :

• A problem-solver who takes ownership and delivers under pressure.
• A calm, steady communicator who can lead by example.
• A service-minded leader who knows that great process creates great client experiences.
• A forward-thinker excited about evolving customs operations with technology.

Why choose A&A?

Outstanding Reputation :

Check out our exceptional Glassdoor reviews, the best in the industry. Certified as a Great Place to Work by our employees, we take pride in creating a positive and rewarding workplace.

Innovative Benefits :

Enjoy benefits like our Honeymoon Hi-5 program, paid time off, Learning & Tuition reimbursement, and more. We invest in our employees' well-being and growth.

Customs Certification Support :

We support you in obtaining Customs Certifications such as the CCS, with a $2,000 bonus upon completion.

We invite you to bring your skills to our company and see what A & A has to offer!

A & A Customs Broker is an equal opportunity employer. We welcome applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation. Only those selected for an interview will be contacted.

Remote work