Customs Brokerage Specialist

Omnitrans Inc.; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global logistics company is seeking a Customs Specialist to join their Client Services Team in Toronto. The role involves managing client relations, handling customs documentation, and coordinating shipment statuses. Candidates should have a college degree, bilingual skills, and experience in logistics. This position offers a hybrid work environment and various healthcare benefits.

Benefits

Access to 24/7 telemedicine

Comprehensive dental & medical insurance

Career growth opportunities

Qualifications

• 3+ years of experience in logistics, ocean or air freight, or supply chain.
• CCS certification is a plus but not mandatory.
• Ability to work in a fast-paced environment with deadlines.

Responsibilities

• Maintain and develop first-class client relations via phone and email.
• Ensure all documents for goods release are received in good order.
• Compile, verify data accuracy, and resolve discrepancies.

Skills

Strong organizational and time management skills

Bilingual in French and English

Ability to build strong customer relationships

Knowledge of CBSA regulations and importation documents

Education

Completion of College degree

Tools

MS Office

Job description

If you are looking for a positive work environment, a sense of belonging, purpose, and happiness in human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place!

Omnitrans is currently searching for a Customs Specialist to join our Client Services Team in our Canadian Customs Brokerage division in Montreal or Toronto.

The CSR is the official point of contact responsible for communicating between assigned clients and various departments within the company to ensure accurate, consistent, and timely information, and to coordinate all activities related to Customs clearance of shipments entering Canada.

Responsibilities :

1. Maintain and develop first-class client relations via phone and email regarding order shipments, discrepancies, billing, deliveries, etc.
2. Ensure all documents required for goods release are received in good order (Commercial invoice, Canada Customs Invoice, Export licenses, Bills of lading, etc.)
3. Compile, verify data accuracy, and effectively resolve potential problems or discrepancies before documents are sent for processing.
4. Contact clients to obtain missing information.
5. Establish shipment processing priorities.
6. Communicate with warehouses, freight forwarding companies, and trucking companies to inquire about shipment status, resolve issues, or arrange deliveries.
7. Manage and track shipment status via electronic monitoring and manual updates.
8. Communicate with CBSA and other PGAs to resolve release issues or inquire about entry status.
9. Coordinate with internal departments (accounting, technical, logistics) to meet shipment or client-specific needs.
10. Propose suggestions to supervisors or managers to improve communication and workflow at all levels.
11. Validate and ensure the completeness of client release and Mode of Transport-specific profile instructions.
12. Perform other general clerical duties.

What you Bring :

• Completion of College degree
• 3+ years of experience in logistics, ocean or air freight, or supply chain
• Strong organizational and time management skills, with the ability to work in a fast-paced environment with deadlines
• Knowledge of CBSA regulations, importation documents, and transport
• CCS certification is a plus but not mandatory
• Proficient in MS Office and quick to learn company software and specific programs
• Ability to build strong customer relationships and deliver customer-centric solutions
• Multitasking and organizational skills
• Bilingual in French and English

What we offer :

• Be part of a well-established international company with 45 years of experience in Customs Brokerage & Logistics services.
• Impact the company's growth.
• A hybrid work environment with 2 days per week at the office.
• Access to 24/7 telemedicine and additional healthcare expenses coverage.
• Comprehensive dental & medical insurance, with $500 per year per specialist.
• Career growth opportunities in a reputable company.
• Work in a flexible, agile environment.

LI-Hybrid #LI-SK1

Omnitrans is committed to creating an accessible and inclusive work environment, eliminating discrimination based on age, skin color, origin, religion, sex, sexual orientation, or other characteristics.

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