Customs Brokerage Logging Agent / Reception

Expeditors; Richmond; On-site; CAD 38,000 - 42,000; Full time

Job summary

A leading company in global supply chain management is seeking a dedicated individual for the Customs Brokerage department. The role focuses on logging clearance documentation and providing exceptional customer service. Ideal candidates will have strong communication skills, attention to detail, and a positive attitude. Expeditors promotes from within, offering growth opportunities and a supportive work environment.

Benefits

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities

Employee Referral Program Bonus

Qualifications

• Excellent verbal and written communication skills required.
• Willingness to learn and develop industry skills.
• Must work with integrity and maintain a professional appearance.

Responsibilities

• Ensure proper logging of incoming clearance documentation.
• Deliver exceptional customer service.
• Support operations where needed.

Skills

Communication

Attention to detail

Teamwork

Customer service

Tools

Word processing

Spreadsheets

Windows

Outlook

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Ensure the proper and timely logging of incoming clearance documentation, while providing an exceptional customer service within the Customs Brokerage department. Field all methods of document turn over (fax, email, ftp) and log with timeliness and accuracy.

Major Responsibilities:

• Answering phone calls and managing transfers to appropriate departments.
• Greeting office visitors and getting them signed in according to Expeditors protocols
• Deliver Exceptional customer service
• Ensure accurate and timely data entry into our operating system
• Receive shipment notifications
• Review documents and prioritize logging expectations
• Ensure customer profiles are updated and current for assigned accounts
• Support operations where needed
• Meets company standards of 52 hours training per year

Qualifications

• Excellent verbal and written communication
• Experience with word processing, spreadsheets, Windows, Outlook and various PC based software
• Willingness to learn and develop the industry skills
• Sense of urgency
• Attention to detail
• Have a positive attitude and an innate desire to help people
• Desire to work in a team environment
• Work with integrity
• Maintain a professional Appearance
• Have Confidence even in the face of intense challenges
• Be curious to learn and grow
• Adhere to the company's 10 cultural attributes: Appearance, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor and Visionary
• Be resolute and results oriented- get the job done!

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Annual compensation: CAD 38,000.00 - CAD 42,000.00