Customs Analyst

Cole International; Vancouver; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Collaborative team

Career development

Competitive compensation

Training in customs procedures

Flexible working conditions

Job summary

Cole International, a leader in customs brokerage and freight forwarding, invites you to join as a Customs Analyst in Vancouver. You will process shipment data, ensure accurate customs paperwork, and communicate with clients to resolve inquiries in a fast-paced setting.

We value detail-oriented problem solvers who excel in confidential environments and can work both independently and in teams. Competitive benefits and flexible conditions support your growth in international trade.

Qualifications

• High school diploma or GED required.
• Fast, accurate typing skills.
• Strong attention to detail and logical thinking.
• Proactive work ethic with the ability to work both independently and in a team.
• Exceptional customer service skills and professionalism.
• Ability to handle sensitive information confidentially.
• Previous experience in customs brokerage is preferred, but not required.

Responsibilities

• Enter and process shipment data to facilitate customs clearance for international shipments.
• Review and verify the accuracy of customs documentation.
• Communicate with customers to provide updates, answer inquiries, and resolve issues.
• Monitor emails and respond promptly to requests.
• Perform general office tasks such as scanning, faxing, and organizing documents.
• Adhere to company policies, procedures, and safety regulations.
• Maintain a clean and organized workspace.
• Report any discrepancies to your supervisor.
• Take initiative and assist with other duties as needed.

Skills

Typing speed

Attention to detail

Teamwork

Customer service

Confidentiality

Proactive work ethic

Education

High school diploma or GED

Job description

Since 1958, Cole International has been a leader in customs brokerage and freight forwarding, delivering innovative solutions to simplify complex international logistics. With offices across Canada and the U.S., our team thrives on providing unparalleled service to keep global trade flowing smoothly. Our people are passionate about what they do, and their deep industry knowledge drives us to constantly improve and find better ways to support our customers.

Why You'll Love This Role

As a Customs Analyst, you’ll be at the heart of international trade. You’ll collaborate with a dedicated team, play a vital role in ensuring smooth and timely customs clearance, and work in a dynamic environment where no two days are the same. If you love problem-solving, enjoy detail-oriented tasks, and want to contribute to a company that’s trusted to navigate the complexities of customs, this is the perfect role for you.

What We Offer

• A collaborative and supportive team environment
• Opportunities for career development and growth
• Competitive compensation and benefits package
• Training to deepen your understanding of customs procedures
• Flexible working conditions including opportunities for overtime when needed

What You'll Do

• Enter and process shipment data to facilitate customs clearance for international shipments
• Review and verify the accuracy of customs documentation
• Communicate with customers to provide updates, answer inquiries, and resolve issues
• Monitor emails and respond promptly to requests
• Perform general office tasks such as scanning, faxing, and organizing documents
• Adhere to company policies, procedures, and safety regulations
• Maintain a clean and organized workspace
• Report any discrepancies to your supervisor
• Take initiative and assist with other duties as needed

What You'll Bring

• A high school diploma or equivalent (GED)
• Fast and accurate typing skills
• Strong attention to detail and logical thinking
• A proactive work ethic with the ability to work both independently and in a team
• Exceptional customer service skills and professionalism
• The ability to handle sensitive information confidentially
• Previous experience in customs brokerage is preferred, but not required