Customs Account Manager

Frontier Supply Chain Solutions Inc.; Winnipeg; On-site; CAD 70,000 - 90,000; Full time

Job summary

Frontier Supply Chain Solutions Inc. is seeking a Customs Account Manager at our Winnipeg facility in the Fort Garry Industrial Park. You will oversee customs transactions and customer service for a diverse client portfolio, ensuring accuracy and compliance while learning new systems and leading process improvements.

The role emphasizes leadership, mentorship, and the ability to balance quality with timeliness in a collaborative, growth-focused environment.

Qualifications

• Minimum of 3 years of industry experience.
• Successful completion of CSCB Certified Customs Specialist Program.
• CTCS course study.
• Proven leadership skills and ability to manage priorities in a high-volume environment.
• Advanced Microsoft Outlook proficiency.
• Intermediate Excel skills.
• Post-secondary education in Supply Chain Management or International Business is an asset.

Responsibilities

• Ensure quality assurance across all customs entries, including auditing and billing accuracy.
• Complete Canadian confirming entries on time for Customs timelines and internal productivity standards.
• Maintain and update item master tariff databases, including tariff classification, COO, trade agreements, surtax, and SIMA indicators.
• Respond to CBSA and PGA requests for information.
• Evaluate employee performance semi-annually and build performance improvement plans when necessary.
• Conduct team meetings and individual employee check-ins on a regular basis.
• Provide training and mentorship to team members.
• Participate in HR duties like time and attendance as well as the recruitment process.

Skills

Leadership

3+ years experience

Attention to detail

Team development

Outlook proficiency

Excel skills

Education

CSCB Certified Customs Specialist Program

CTCS course study

Post-secondary education in Supply Chain Management/International Business

Tools

Microsoft Outlook

Microsoft Excel

Job description

Frontier Supply Chain Solutions Inc. is a medium sized provider of US and Canadian Customs Services, Trade Consulting, Supply Chain Logistics, including parcel and courier delivery. Our Winnipeg facility located in the Fort Garry Industrial Park has an opportunity for Customs Account Manager. The successful candidate would be responsible for overseeing customs transactions and customer service activities for a diverse client portfolio. This role requires strong attention to detail, the ability to ensure work is completed accurately and on time. You must be comfortable learning new systems, supporting team processes, and reviewing work to maintain high standards of quality and compliance.

If you’re looking to advance your career in customs and expand your leadership skills, we encourage you to explore this opportunity. Our collaborative, close-knit environment offers exposure to a diverse client base while providing the support, mentorship and opportunities to continue growing professionally and strengthening your leadership capabilities.

Tasks and Responsibilities:

• Ensure quality assurance across all customs entries, including auditing, billing accuracy, and adherence to internal processes and regulator standards.


• Ensure all Canadian confirming entries are completed on time, for both Customs timelines and internal productivity standards.


• Maintain and update item master tariff databases, including tariff classification, COO, Trade agreements, surtax, and SIMA indicators.


• Respond to CBSA and PGA requests for information.


• Evaluate employee’s performance semi-annually and build performance improvement plans when necessary.


• Conduct team meetings and individual employee check ins on a regular, scheduled basis.


• Provide training and mentorship to team members.


• Participate in HR duties like time and attendance as well as the recruitment process.

Competencies & Skill sets needed:

• Minimum of 3 year of industry experience.


• Successful completion of CSCB Certified Customs Specialist Program.


• CTCS course study.


• Proven leadership skills, including the ability to provide direction, foster team development and effectively manage priorities in a high-volume environment.


• Above average skill in Microsoft Outlook. Inbox and folder management.


• Intermediate Microsoft Excel skills an asset.


• Post-secondary education in Supply Chain Management or International Business an asset.

Frontier is an equal opportunity employer and is committed to Diversity and Inclusion in the Workplace.