Customs Account Analyst - Windsor

Buckland Customs Brokers Ltd.; Windsor; On-site; CAD 55,000 - 75,000; Full time

Job summary

A growing customs brokerage firm in Windsor is seeking a Senior Customs Account Analyst. This role involves preparing documentation and coordinating customs releases while ensuring compliance with regulations. The ideal candidate will have experience in customs brokerage and strong organizational skills. Join a collaborative team that values professional development and offers competitive benefits.

Benefits

Competitive salary

Benefits

Matching retirement plan

Opportunities for professional development

Qualifications

• At least 3 years of experience in customs brokerage or logistics.
• Intermediate proficiency in MS Office.

Responsibilities

• Prepare customs and internal documents, process complex entries.
• Provide excellent customer service for Customs clearance issues.
• Lead and mentor team members, fostering a positive environment.

Skills

Customer Service

Organizational Skills

Time Management

Attention to Detail

Education

High school diploma or equivalent

CCS Designation

Tools

Microsoft Office

LVS program

Job description

For over 70 years, Buckland has been committed to enhancing the global trade experience for companies worldwide. We utilize a unique approach that combines trusted technologies with talented professionals skilled in their use. As a customer-focused organization, Buckland offers a comprehensive range of services, including Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services. Our goal is to deliver customized services in a memorable way.

We are seeking a Senior Customs Account Analyst

What You Will Do

This role involves preparing documentation, monitoring, and coordinating customs releases for imported shipments in compliance with customs regulations.

What We Offer

• Competitive salary, benefits, and a matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development and ongoing learning
• Part of a growing organization

Your Responsibilities

• Provide excellent customer service by handling queries and resolving issues related to Customs clearance, including reject notices, eManifest errors, and RMD Corrections.
• Prepare customs and internal documents, process high volumes of complex entries and invoicing to meet KPIs, conduct tariff research and classification, and escalate issues or delays to the Team Leader.
• Stay informed about current and pending customs regulations and policies.
• Document errors using the Error Reporting Process (CND only).
• Complete complex customs entries and guide junior and international Customs Analysts.
• Accurately finalize invoicing of customs entries to CBSA within deadlines (CND only).
• Coordinate cross-border releases including export pedimento and drayage (US SB only).
• Maintain strong communication skills, both written and verbal.
• Utilize Microsoft Office programs effectively, including Excel, Word, Teams, and Outlook.
• Identify potential risks and resolve problems efficiently or collaborate with leaders for solutions.
• Lead by example in fostering a fast-paced, accountable, and continuously improving team environment.
• Prioritize and manage multiple tasks to meet KPIs and deadlines.
• Lead and mentor team members, providing a positive work environment and resolving escalated issues.

Qualifications

• High school diploma or equivalent
• CCS Designation (US NB and CND only)
• At least 3 years of experience in customs brokerage or logistics
• Intermediate proficiency in MS Office
• Advanced knowledge of LVS program
• Understanding of FTAs and their application to shipments
• Knowledge of PGAs and research skills
• Strong organizational, time management, and attention to detail skills
• Experience completing complex customs entries
• Legally eligible to work in Canada/USA/Mexico
• Valid passport and willingness to travel occasionally

Interested in Applying?

Visit www.Buckland.com to learn more. Prepare your updated resume and relevant documents for upload when applying. Buckland is an equal opportunity employer and provides accommodations for applicants with disabilities. Contact Talent Acquisition at [e-mail] for assistance.