Customer Unit General Manager

Celestica; Ontario; Remote; CAD 120,000 - 150,000; Full time

Job summary

A leading manufacturing company is seeking a Customer Unit General Manager to manage a team focused on large strategic customers. The role involves driving growth, leading contract negotiations, and ensuring operational excellence. Ideal candidates will have over 12 years of experience in a similar role and a strong background in customer relationship management. The position is full-time and remote, based in Ontario, with a salary range of $120,000 to $150,000 CAD.

Benefits

Competitive salary

Remote work flexibility

Qualifications

• 12+ years of relevant experience required.
• In-depth knowledge of manufacturing processes.
• Excellent communication and presentation skills.

Responsibilities

• Manage a team of global program managers.
• Ensure customer escalations are addressed.
• Collaborate with Sales and Business Development for competitive business quotes.

Skills

Negotiation skills

Problem resolution

Customer relationship management

Strategic planning

Team management

Education

Bachelor’s degree in related field

Tools

Contract management software

CRM systems

Job description

Join to apply for the Customer Unit General Manager role at Celestica

Join to apply for the Customer Unit General Manager role at Celestica

Summary

The Global Accounts General Manager 1 is responsible to manage a team of one or more global program managers or directors for a large strategic customer, or customer group. The Global Accounts General Manager 1 has the responsibility to ensure that all commercial and operational concerns are dealt with and should ensure that any customer escalations are held at his / her level. Additionally, this role works directly with Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services.

Req ID : 126495

Remote Position : Yes

Region : Americas

Country : Canada

State / Province : Ontario

City : Remote Employee Canada

Summary

The Global Accounts General Manager 1 is responsible to manage a team of one or more global program managers or directors for a large strategic customer, or customer group. The Global Accounts General Manager 1 has the responsibility to ensure that all commercial and operational concerns are dealt with and should ensure that any customer escalations are held at his / her level. Additionally, this role works directly with Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services.

Will typically manage the business and operations side of a customer account or division with $500 plus annual revenue.

• Accountable for projects or programs on a multi-national or global basis
• Has overall operational and commercial accountability for a global BU or Global Account, developing and executing three year account plans for each customer
• Actively drives growth on the account or division
• Work requires investigating & resolving a wide variety of highly unusual conditions that carry long-term implications
• Requires developing new strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations & / or establishing new strategic direction that is site / multi-site specific
• Participates with other senior mgrs to establish strategic plans & objectives
• Has overall responsibility for commercial and contractual strategies, customer management, and business execution
• Makes final decisions on commercial operational matters in area of responsibility to ensure achievement of business and customer objectives. Erroneous decisions will have a serious impact on the overall success of BU operations.
• Directs & controls the activities of a broad cross-functional area to drive business growth
• Assigns objectives, reviews performance & approves ee compensation, coaches for improved performance
• Regularly interacts with exec & / or major customers. Interactions normally involve controversial situations, cust.negotiations, or influencing & persuading other senior level mgrs. May represent the organization in public speaking venues & / or community events.

Detailed Description

Performs tasks such as, but not limited to, the following :

Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives

Leads contract negotiations & helps develop long-term agreements on processes, charges, and commercial models etc.

Drives account planning, strategy development & works with sales, BD, finance & Customer to understand the customer’s needs & develop proposals to meet those needs & achieve company objectives

Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects / programs are on schedule.

Projects / programs include : MRP volumes & commitments, new product development support, Manufacturing readiness reviews, contract negotiation and execution.

Coordinates & hosts regular (as needed) program tracking or business meetings with the customer & internal account team members to ensure ongoing communication & up-to- date progress / status reporting occurs.

Manages cross-functionally to ensure current & planned programs achieve planned revenue and profitabiltiy.

Monitors plans to meet commitments & schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions.

Communicates frequently with senior level management at customers to help ensure satisfaction with the company & the products. Solicits performance feedback & communicates information to internal teams & departments.

Acts as a customer advocate to drive prioritization of projects & responses to problems / issues.

Drives forecasting & planning & monitoring of efficiency & execution of account strategies

Directs the pricing / bid preparation process & contract development & mgt

Monitors the impact on inventory of order changes & establishes procedures & charges to the customers

Provides performance reporting & analysis for monthly MER Reviews & quarterly Cust.Performance Reviews

Analyzes performance relative to targets. Develops & implements plans to address problem areas.

Knowledge / Skills / Competencies

In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.

In-depth knowledge of the business issues associated with manufacturing

In-depth knowledge of product pricing, contracts and contract negotiations

Thorough understanding of business risks and price make up (Value add and Materials )

Excellent customer contact, negotiation and problem resolution skills.

Good presentation, database management and computer skills.

Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.

Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Physical Demands

Duties of this position are performed in a normal office environment or home office

Likely there will be a significant amount of travel between customer and Celestica locations

Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

Twelve plus years of relevant experience

Typical Education

Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.

Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Company Overview

Celestica (NYSE, TSX : CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Manufacturing

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