Customer Training Specialist

Sunbelt Rentals; Barrie; On-site; CAD 68,000 - 93,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Enhanced Vacation Time

5 Paid Sick Days

Tuition Reimbursement

RRSP Matching

Tool and Boot Allowance

Career development and advancement

Employee Assistance Program

Job summary

Sunbelt Rentals is seeking a qualified Training Specialist to conduct equipment operator certification and safety training, both for customers and staff. You will publish class schedules, deliver private sessions, and maintain training records using our LMS.

The role includes developing Train the Trainer programs, mentoring evaluators, and supporting sales with safety offerings. The ideal candidate has a strong background in heavy equipment, adult learning, and safety standards, with travel as

Qualifications

• High school diploma or equivalent required.
• Minimum 5 years in related field with heavy equipment experience.
• MEWP, forklift, or earth-moving certification preferred.
• Experience with adult learning methods and safety standards.
• Ability and willingness to travel (10–15%).
• Bachelor’s degree preferred.
• Bilingual in French considered a valuable asset.

Responsibilities

• Conduct equipment operator certification and general safety training for customers and employees.
• Publish public training class schedules on the training platform for customers’ options.
• Provide private classes at an SBR branch location or customer site.
• Maintain training records in SBR’s systems per policy.
• Issue customer wallet cards within 24 hours of class completion.
• Learn new adult training methods and courses to teach customers.
• Maintain current training and equipment operator certifications.
• Provide Train the Trainer courses for customers.
• Optimize productivity by maximizing class attendance and scheduling.
• Sell and support the sales teams to close safety training opportunities.
• Work with Marketing Support to create flyers and sales materials for safety training.
• Coach and mentor Certified Evaluators in districts.
• Assist onboarding/training of new District Safety Trainers and Evaluators.
• Advise on safety issues and standards to employees and customers.
• Travel as needed (10%–15%).

Skills

Customer-service oriented

Adult learning methods

Excellent communication

Travel willingness

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Learning Management System (LMS)

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!Job Description SummaryPosition Responsibilities:Conduct equipment operator certification training and general safety training for customers and to a lesser extent, employees using various modalities; modalities will include Instructor Lead Training and Virtual TrainingPublish public training class schedules on SBRs training platform on a 3-month rolling calendar basis to provide customers multiple class options for purchase.Provide private classes to customers either at an SBR branch location or customer site.Complete training records on a timely basis in SBR’s system(s) of record for retention and retrieval according to company policy.Trigger the issuance of customer wallet cards within 24 hours of class completion.Learn new adult training methods and courses to teach customers across a variety of safety topics.Maintain current training and equipment operator certifications.Provide Train the Trainer courses for customers.Optimize productivity using various efficiency measures such as maximizing class attendance and scheduling.Sell and support the sales teams to close safety training opportunities and grow the Safety Training business.Work with the Marketing Support team to create flyers and other sales materials to promote the safety training offering to local customers.Coach and mentor Certified Evaluators in their district(s) with a hands-on opportunity to practice or to see how the practical evaluation is to be completed.Support the Certified Evaluator team by providing equipment practical evaluations to customers who have completed the online equipment certification coursework and written exam.Assist District and Regional Managers with the onboarding and training of new District Safety Trainers, Employee Trainers and Certified Evaluators.Act as an advisor regarding safety issues and standards to SBR employees and customers.Requirements:Education & Experience:High school diploma or equivalentMinimum 5 years of work experience in a related fieldHeavy equipment experience and certification (MEWP, Forklift, Earth Moving)Broad knowledge of industry safety standards, practices, and regulationsExperience and knowledge of adult learning methodsDependable, organized, motivated, and self-starterCustomer-service and ‘solutions’ orientedAbility and willingness to travel; overnight travel may be required (10%-15%)Proficiency in MS Office products, such as Word, Excel, PowerPoint, and OutlookBilingual in French is considered a valuable asset for this rolePreferred experience working with a Learning Management System (LMS)Bachelor’s degree preferredPhysical Demands:Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading, and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected groundBase Pay Range67,646.00 - 93,013.80Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:Health, Dental, Vision, Life InsuranceEnhanced Vacation Time based on Years of Service & 5 Paid Sick DaysLeading wagesTuition ReimbursementRRSP MatchingTool and Boot AllowanceCareer development and advancementEmployee Assistance ProgramSunbelt Rentals supports service members. Veterans encouraged to apply.If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.Position is for an existing vacancyEngaging for Life represents our commitment to looking out for one another and keeping safety at the heart of our work.