Customer Team Member

Co-op Digital; Central Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Customer Team Member, where you’ll be part of a dedicated team focused on delivering exceptional service. This role involves engaging with customers, providing assistance, and ensuring a pleasant shopping experience. You will also help maintain store operations by restocking shelves and keeping the environment safe and welcoming. With a commitment to inclusivity and personal development, this opportunity offers a supportive atmosphere for growth and community involvement. If you have a passion for customer service and teamwork, this position is perfect for you!

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with employer contributions

Wagestream app for pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills to build positive relationships.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support store colleagues and ensure a safe shopping environment.

Skills

Customer Service

People Skills

Problem Solving

Flexibility

Job description

Customer Team Member

Location: 2 Oak Street, Windermere, LA23 1EN

Pay: £12.30 per hour

Contract: 16 hours per week + regular overtime, 3 month temporary contract, part time

Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided.

We’re looking for Customer Team Members to join our team at Co-op.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you'll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.