Sr Lead, Benefits

Fullscript; Ottawa; Hybrid; CAD 143,000 - 170,000; Full time

Benefits offered by this job

Flexible PTO

RRSP match (CAD)

Equity offering

Customizable benefits

Employee discount on Fullscript

Job summary

Fullscript is seeking a Sr Lead, Benefits to own the strategy, design, governance, and evolution of our benefits programs across Canada and the United States. You will lead the global benefits philosophy, optimize the employee experience, and manage key vendor relationships while ensuring compliance and alignment with people strategy.

The role requires 7+ years in benefits with leadership in strategy, plan design, and vendor management.

Qualifications

• 7+ years of progressive benefits experience including leadership in strategy, design, and vendor management.
• Deep expertise in Canada and the US benefits and compliance landscape.
• Experience managing leave, disability, and complex employee cases.
• Proven success building or transforming benefits programs in growing organizations.
• Strong vendor, broker, and stakeholder management capabilities.

Responsibilities

• Develop and own Fullscript's global benefits philosophy and strategy including leaves and time off programs.
• Conduct ongoing market assessments, benchmarking, and benefits gap analyses.
• Evaluate current programs and implement enhancements aligned to needs and priorities.
• Lead design, implementation, and rollout of new benefits programs.
• Balance global consistency with local market requirements (Canada/US).
• Lead end-to-end negotiation of benefits renewals with cross-functional teams.
• Own relationships with carriers, brokers, retirement providers, and wellness partners.
• Establish vendor governance, metrics, and service-level expectations.
• Evaluate vendor landscape and recommend consolidation or best-in-class solutions.
• Partner with brokers for market intelligence, compliance guidance, and recommendations.
• Own administration and delivery of benefits and leaves programs with scalable models.
• Design employee education and communication strategies to drive awareness and utilization.
• Improve self-service resources and support models; act as escalation point for complex issues.
• Manage active leave cases with internal/external partners to ensure support.
• Ensure compliance with Canadian and US regulations; support audits and reporting.
• Coach and mentor the People Operations team; define processes and service standards.
• Build a scalable benefits operating model balancing ownership, vendors, and outsourcing.

Skills

Benefits strategy

Vendor management

Leadership

Program design

Employee education

Compliance

Project management

Stakeholder management

Data analysis

Change management

Job description

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation. Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

ABOUT THE ROLE:

Fullscript is seeking a Sr Lead, Benefits to own and execute the strategy, design, governance, and evolution of our benefits programs across Canada and the United States. This role is responsible for defining our global benefits philosophy, optimizing the employee benefits experience, managing key vendor and broker relationships, and ensuring our programs remain competitive, compliant, and aligned with our people strategy.

This role will lead the development of our long-term benefits roadmap while overseeing day-to-day program governance, including leave programs, and benefits operations. The successful candidate will partner with stakeholders and collaborators across the People team who play a critical role in scaling our benefits function as the company grows.

What You’ll Do:

Strategy & Program Design:

• Develop and own Fullscript's global benefits philosophy and strategy including leaves and time off programs.
• Conduct ongoing market assessments, benchmarking, and benefits gap analyses.
• Evaluate current programs and recommend enhancements aligned to employee needs and business priorities.
• Lead the design, implementation, and rollout of new benefits programs and initiatives.
• Balance global consistency with local market requirements across Canada and the U.S.

Vendor & Broker Management:

• Lead the end-to-end negotiation of benefits renewals, partnering closely with Legal, Finance, Payroll, and People teams to manage budgets, drive strategic changes, and ensure cross-functional alignment.
• Own relationships with benefits carriers, brokers, retirement providers, leave administrators, and wellness partners.
• Establish vendor governance processes, performance metrics, and service-level expectations.
• Evaluate vendor landscape and recommend consolidation or best‑in‑class solutions as appropriate.
• Partner with brokers to leverage market intelligence, benchmarking, compliance guidance, and strategic recommendations.

Program Operations & Employee Experience:

• Own the administration and delivery of benefits and leaves programs through a scalable operating model.
• Design and implement employee education and communication strategies that drive awareness, utilization, and understanding of programs.
• Continuously improve self‑service resources, processes, and support models.
• Act as the senior escalation point for complex benefits issues and employee advocacy matters.
• Manage upcoming and active leave cases, partnering with internal stakeholders and external vendors to ensure effective case management and employee support.

Compliance & Risk Management:

• Ensure ongoing compliance with applicable Canadian and U.S. benefits and leave regulations.
• Own annual compliance activities, audits, filings, and reporting requirements.
• Partner with Legal, Finance, Payroll, and external advisors to mitigate benefits and leave program related risks.
• Maintain strong governance practices across all benefits and leave programs.

Leadership:

• Coach, and partner with the People Operations team for benefits operations and employee support.
• Define team processes, priorities, and service standards.
• Build a scalable benefits operating model that appropriately balances internal ownership, vendor support, and outsourced administration.

What You Bring:

• 7+ years of progressive benefits experience, including leadership responsibility for strategy, plan design, and vendor management.
• Deep expertise in benefits program design and administration in Canada and the US, with strong knowledge of U.S. benefits and compliance requirements.
• Experience managing leave, disability, and complex employee cases.
• Demonstrated success building or transforming benefits programs in a growing organization.
• Strong vendor, broker, and stakeholder management capabilities and negotiating renewals.
• Experience developing benefits communications and employee education strategies.
• Ability to analyze market data, identify gaps, and translate insights into actionable recommendations.
• Exceptional project management, influencing, and change management skills.
• Experience leading or mentoring team members.

Why You’ll Love Fullscript:

• Flexible PTO & competitive pay
• RRSP match (CAD) & Equity offering
• Customizable benefits — flexible coverage, paramedical services, and an HSA
• Flexible benefits package and additional perks
• Employee discount on Fullscript catalog of products for family & friends
• Continuous learning — training budget + company-wide initiatives
• Wherever You Work Well — hybrid and remote flexibility

Compensation Range

The salary range for this role is between $143,200 and $170,000 CAD. Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript’s total rewards package.

Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [e-mail].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

www.fullscript.com

@fullscriptHQ on instagram

Let’s make healthcare whole

We may use artificial intelligence (AI) tools to support parts of the hiring process, including reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.