Customer Support Specialist (Healthcare Saas)

Phelix.ai; Toronto; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading healthcare technology firm in Toronto is looking for a Customer Support Specialist. This role involves providing timely and thoughtful support primarily to healthcare organizations. A minimum of 2 years in a customer support role is required, with a preference for candidates with experience in healthcare technology. The position promises a collaborative environment and opportunities for personal growth.

Qualifications

• Minimum 2 years in a customer support or success role at a tech company.
• Experience with healthcare customers or in health technology is preferred.
• Excellent communication skills that are clear, professional, and empathetic.

Responsibilities

• Respond to support inquiries via email, chat, and phone.
• Troubleshoot product issues and escalate complex problems.
• Collaborate with product and operations teams to share feedback.

Skills

Communication Skills

Troubleshooting

Proactivity

Ability to Work Independently

Tools

Zendesk

Job description

Overview

Phelix is an AI powered automation platform for healthcare providers and developers. Our industry leading solutions automate and win back thousands of hours daily for healthcare providers and vendors across North America. Our mission is to empower healthcare providers and their staff to focus on delivering the best care possible to their patients. We are growing fast, and work with some of the largest healthcare providers and partners across North America.

About the Role

You’ll be the first point of contact for our users—primarily healthcare organizations and professionals—providing support that’s timely, thoughtful, and solution-oriented. You will be a subject matter expert on Phelix products and services, and help customers troubleshoot issues directly and coordinate with internal teams as needed.

Responsibilities

• Respond to support inquiries via email, chat, and phone with clarity and care
• Troubleshoot product issues and escalate bugs or complex problems to the appropriate teams
• Collaborate with product and operations teams to share customer feedback and identify improvements
• Contribute to internal knowledge bases and external help documentation
• Monitor support trends and advocate for improvements in product or workflow

Qualifications

• Minimum 2 years in a customer support or customer success role at a tech company
• Experience working with healthcare customers or in health technology is strongly preferred
• Excellent communication skills—clear, professional, and empathetic
• Ability to grasp product concepts and explain them in user-friendly terms
• Proactive and comfortable working independently
• Familiarity with support platforms like Zendesk or similar tools

Posting Statement

At Phelix, we are an equal opportunity employer and value meaningful diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. If you require assistance due to a disability applying for open positions, please reach out to [e-mail]. Upon receiving an employment offer, you may be asked to undergo security screening including a criminal record check. Phelix does not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a valid signed agreement with Phelix AI Inc.