Customer Support Specialist

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Ottawa

Hybrid

CAD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Healthcare benefits

Life insurance

Mental wellness

Family support

Flexible time off

Paid family leave

401k

Commuter benefits

Home office stipend

Professional development

Job summary

Juniper Square seeks a Customer Support Specialist to become a product expert for our private equity customers, delivering outstanding assistance via phone, email, and chat.

You will troubleshoot complex issues, collaborate with Customer Success, Product, and Software Engineers to implement solutions, and help build scalable knowledge bases while developing your career in a diverse, inclusive culture. This remote role offers competitive Canadian compensation and growth opportunities.

Qualifications

Bachelor’s degree required or preferred as stated in the posting.
2+ years of professional experience in a similar setting.
Strong written and verbal communication skills.

Responsibilities

Deliver outstanding technical assistance to customers via phone, email, and chat while taking ownership of timely solutions.
Build knowledge of our evolving software and the private markets industry to be a go-to expert and share best practices.
Develop strong customer relationships and act as a trusted advisor across teams.

Skills

Communication

Customer focus

Troubleshooting

Time management

Empathy

Problem solving

Team player

Technical aptitude

Education

Bachelor's degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)

Job description

About Juniper Square

Private markets are one of the largest, most complex, and most underserved corners of global finance. Our mission at Juniper Square is to unlock their full potential. We’re the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision. With $300B+ under administration and 700,000+ LPs on platform, we’ve built the scale to match our ambition. And with JunieAI, our purpose-built AI platform, we’re reimagining how private markets operate, embedding intelligence across every workflow. Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we’re building a company designed to shape the future of private markets for decades to come.

Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates. We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets. We believe the best ideas come from open debate, deep collaboration, and diverse perspectives, which is why we believe transparency is the default and feedback makes us stronger. If you’re energized by high standards, rapid growth, and the opportunity to help define a category at a pivotal moment, come join us!

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.

About your role

Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others? Are you an animal lover who would adore seeing furry friends join team Zoom calls? If so, we want you to join our team as a Customer Support Specialist at Juniper Square. As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software. You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences.

We believe in creating a culture of continuous learning and growth, where you can develop your communication, problem-solving, and project management skills. If you’re considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.

What you’ll do

Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
Advocate by sharing customer feedback to inform product development and software improvements
Contribute towards cross-functional initiatives and strategic projects
Develop and refine internal documentation, processes, and procedures
Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Qualifications

Bachelor’s degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
2+ years of professional experience in relevant setting
Excellent written and verbal communication skills
Demonstrate assertiveness and perseverance when resolving customer requests
Team-first attitude, high level of empathy, and passion for helping others
Strong troubleshooting, problem-solving, and analytical ability
Excellent time management and organizational skills
Strong technical aptitude and a desire to learn and develop new skills

At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company.

Compensation

Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $60,000 - $70,000. The Canadian base salary range for this role is $55,000-$65,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits include: