Customer Support Specialist

Z953; Montreal; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry leader in music and media is seeking a Customer Support Specialist to join their dynamic team in Montreal. This role focuses on providing exceptional first-level technical support to clients, ensuring timely solutions and a personalized customer experience. With a hybrid work policy and a vibrant office culture, this company fosters creativity and collaboration among tech-savvy music lovers. If you are solution-oriented and eager to contribute to a forward-thinking organization, this opportunity is perfect for you. Join a team that values continuous improvement and celebrates milestones with engaging social events!

Benefits

Share purchase plan

Access to virtual healthcare

Free fitness classes

Free language classes

Daily breakfasts and snacks

Nutrition & wellness advising

Vibrant social events

Loyalty program celebrations

Qualifications

• Over 2 years of experience in customer service, preferably in technical support.
• Proficient in both French and English, with strong problem-solving skills.

Responsibilities

• Handle first level support calls and emails from commercial clients.
• Guide clients through technical tasks related to audio and digital signage systems.

Skills

Customer Service

Technical Support

Bilingual (French and English)

Problem Solving

Multitasking

Job description

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!

Responsibilities

• Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions;
• Guide clients through various technical tasks related to audio, music, and digital signage systems;
• Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
• Create work orders for service visits, product shipments, etc.;
• Coordinate customers’ service requirements with other appropriate departments as necessary;
• Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
• Assist with managing seasonal-related requests (Holiday programming/custom messaging).

Qualifications

• Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
• Written and spoken proficiency in both French and English;
• Solution-oriented and an ambassador of change management;
• Committed to continuous improvement and learning opportunities;
• Creative thinker who can think outside the box;
• Strong empathetic team player with the ability to multitask effectively.

Life at Stingray

• A cool office in Montreal & a hybrid work policy;
• Share purchase plan (with a contribution from Stingray);
• Access to virtual healthcare;
• Stingray café with breakfasts and snacks offered every day;
• Free fitness classes offered weekly;
• Access to private nutrition & wellness advising;
• Free language classes;
• Milestones celebrated with our loyalty program;
• 5@7 and vibrant social events;
• And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.