Customer Support Specialist

Uline; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading distributor of shipping materials is seeking a Customer Support Specialist in Cambridge, Ontario. This entry-level role involves processing orders and providing customer solutions. Applicants should possess strong communication skills, and a high school diploma is required. The position offers extensive training, health coverage, and generous paid time off, fostering a collaborative and supportive work environment.

Benefits

Company-paid extended health coverage

Monthly employee-appreciation events

On-site café and first-class fitness center

Qualifications

• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus, but eagerness to learn is essential.

Responsibilities

• Process customer orders and handle account inquiries using technology.
• Be a product and solutions expert for customer inquiries.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving skills

Listening skills

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Overview

Join to apply for the Customer Support Specialist role at Uline

This range is provided by Uline. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$28.00 / hr - CA$32.00 / hr

Pay from $28 to $32 per hour with significant growth and earning potential!

Location

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours : Various in-office shifts available.

Why Customer Service at Uline?

• Learn : In-depth training helps you sharpen communication and problem-solving skills.
• Develop : Our professional environment offers one-on-one peer mentoring and room to grow in your career.
• Connect : Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.
• Monthly employee-appreciation events.
• Opportunities for community involvement.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Wholesale