Customer Support Representatives/Streaming Services - Remote

Sutherland; Winnipeg; Remote; CAD 30,000 - 40,000; Full time

Job summary

A leading company in the streaming media industry is seeking customer-oriented professionals to enhance guest experiences. Successful candidates will provide technical support, engage with customers, and benefit from competitive pay, training, and growth opportunities within the company.

Benefits

Paid training

Medical, dental, and vision benefits

Global Flexible Benefits Policy

Opportunities for promotion from within

Qualifications

• Experience in a contact center or customer service environment.
• Skills in Microsoft Office (Outlook, Word, Excel) required.
• Experience with streaming services is recommended.

Responsibilities

• Support customers by diagnosing problems and providing solutions for streaming services.
• Ensure an exceptional guest experience by delivering effective customer service.
• Utilize multiple applications simultaneously to assist customers.

Skills

Customer service

Technical support

Problem diagnosis

Multi-tasking

Basic troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM applications

Job description

Company Description

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our clients, a global leader in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, TV shows, and animated stories, consider joining us now and growing with us in the future.

Job Description

What we offer:

1. Competitive hourly rate and paid training
2. Additional pay incentives as well as monthly rewards & recognition programs
3. Medical, dental, and vision benefits
4. Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy
5. Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
6. EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience.

1. Experience with streaming services, including basic troubleshooting skills, and understanding of streaming on phones, smart TVs, etc.
2. Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
3. Technical support experience
4. Strong problem diagnosis and problem-solving skills
5. Multi-tasking skills, with the ability to use several applications simultaneously
6. Experience working with CRM applications (preferred)

Additional Information

We will provide all equipment, but to be successful when working from home, you must have the following:

1. Excellent Internet connectivity:

• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!