customer support representative - wholesale

Government of Canada; Montreal; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated sales professional to join their team. This role involves estimating costs, preparing sales contracts, and promoting sales to existing clients. The ideal candidate will have a strong focus on client needs, excellent communication skills, and the ability to multitask in a fast-paced environment. With a commitment to environmental technologies, this position supports the company's green initiatives and contributes to positive environmental outcomes. Join a collaborative team where your contributions will make a significant impact in achieving sustainability goals.

Benefits

Dental plan

Health care plan

Parking available

Qualifications

• 5+ years of experience in sales and customer service.
• Strong analytical skills and attention to detail.

Responsibilities

• Estimate costs and prepare sales contracts.
• Promote sales and provide ongoing support to clients.
• Resolve product and service related problems.

Skills

Client focus

Excellent oral communication

Attention to detail

Organized

Team player

Education

College/CEGEP

Tools

MS Excel

MS Office

MS Word

ERP software

MS PowerPoint

Job description

Overview Languages

Bilingual

Education

• College/CEGEP

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

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Green jobs contribute to environmental preservation, conservation, and restoration. Learn more about green jobs.

This information was provided by the employer; it was not verified by Job Bank.

The employer stated that this position is a green job, because it involves tasks and responsibilities contributing to positive environmental outcomes and helping Canada achieve its net-zero target.

Responsibilities Tasks

• Estimate costs of installing equipment
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
• Oversee the preparation of sales and orders
• Prepare sales or other contracts
• Promote sales to existing clients
• Assess client’s needs and resources to recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Conduct sales transactions
• Prepare and administer sales contracts
• Estimate or quote prices, credit or contract terms, warranties and delivery dates
• Provide input into product design where goods or services must be tailored to suit client's needs
• Consult with clients after sale to provide ongoing support
• Resolve product and service related problems
• Advertise and/or promote products, sales or services
• Provide customer service
• Troubleshoot and resolve technical problems
• Prepare price quotations

Supervision

• No supervision responsibility

Experience and specialization Type of product

• Industrial supplies

Analytical techniques

• Instrumentation

Computer and technology knowledge

• Electronic mail
• Spreadsheet
• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Word
• Enterprise resource planning (ERP) software
• Internet of things (IoT)

Sales experience

• Environmental technologies
• Electrical and electronic equipment
• Industrial equipment
• Industrial machinery and equipment
• Manufacturing and industrial products

Additional information Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Positive attitude
• Ability to multitask
• Punctuality

Benefits Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus

Other benefits

• Parking available