Customer Support Representative II

Harvard; Regina; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading real estate management company is seeking a Customer Support Representative II in Regina to enhance its customer service team. The role involves managing customer inquiries, providing administrative support, and utilizing advanced technology skills. The ideal candidate will be proactive, team-oriented, and adaptable, thriving in a dynamic work environment that values collaboration and customer focus.

Benefits

Scholarship program for children of employees

Wellness Reimbursement and on-site fitness facility

Opportunities for continuing education and career advancement

Qualifications

• Exceptional customer service skills and effective communication.
• Strong administrative capabilities managing data entry and electronic filing.
• Proficient in technology with advanced MS Office and willingness to learn new software.

Responsibilities

• First point of contact for customer inquiries, handling administration tasks.
• Managing data entry and ensuring accuracy in contact management systems.
• Adapting quickly to new computer programs and ensuring a seamless customer experience.

Skills

Communication

Problem-Solving

Attention to Detail

Team Collaboration

Adaptability

Tools

MS Office Suite

Email Platforms

Job description

Harvard Developments is hiring aCustomer Support Representative IIin Regina to join its Harvard Service team in providing an exceptional customer service experience. Are you a highly motivated individual who understands the value of customer service? A confident, friendly, mature, and professional person is perfect for the position we are recruiting.

Harvard is a full-service real estate management company recognized for its reputation in leadership, flexibility, quality, and performance. We currently oversee 9.0 million square feet of office, retail, and industrial properties throughout Western Canada, with offices in Winnipeg, Regina, Calgary, and Edmonton.

The Customer Service Representative is the first point of contact for our customers and handles the administration of each request to our team members. This position requires excellent communication, attention to detail and office skills; as well as a strong proficiency with computers including MS Office and email, electronic filing, data entry and contact management applications. As an innovative, ever-changing company, the successful candidate will also be a quick learner in new computer programs and systems.

What you will bring to the job:

• Exceptional Customer Service Skills: A proven ability to communicate effectively, build rapport, and resolve customer inquiries with a confident, friendly, and professional demeanor.
• Strong Administrative Capabilities: Skilled in managing data entry, electronic filing, and contact management systems with high accuracy and attention to detail.
• Proficiency in Technology: Advanced experience with MS Office Suite, email platforms, and the ability to quickly adapt to new software and technology systems.
• Problem-Solving Mindset: A proactive approach to addressing customer needs and resolving challenges efficiently, ensuring a seamless customer experience.
• Team Collaboration: A commitment to working collaboratively with team members to achieve service excellence and support organizational goals.
• Adaptability and Willingness to Learn: A quick learner who thrives in a dynamic environment, eager to embrace new challenges and contribute to the company’s success.

What’s in it for you?

• Monday to Friday, shifts from 7:00am-5:30 pm
• Scholarship program for children of employees
• Wellness Reimbursement and on-site fitness facility
• Comprehensive orientation, training and support
• Opportunities for continuing education and career advancement

Harvard provides employees with a challenging work environment encouraging professional growth, innovative thinking, and collaborative work. Our organization respects the principle of work-life balance and involvement in the community is encouraged.

Harvard is committed to providing challenging and rewarding employment opportunities. If you feel you are the person we are looking for in this position, please apply with your resume in confidence through the Careers tab atwww.hillcompanies.com .

• 1874 Scarth St, Regina, SK S4P 0S3, Canada