Customer Support Representative

Noreast Electronics; Hawkesbury; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading electronics manufacturer in Hawkesbury is seeking a Customer Service Representative to act as the key liaison with customers. This on-site role requires managing orders, addressing inquiries, and ensuring excellent service. Candidates should have 2+ years of B2B customer service experience and be proficient in Microsoft Office. This position offers a salary ranging from $50,000 to $55,000 annually, along with comprehensive benefits including dental care and paid time off.

Benefits

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Qualifications

• 2+ years of B2B customer service experience.
• Technically inclined to understand basic product functionality.
• Friendly, professional with a passion for customer service.

Responsibilities

• Serve as the main contact for customer inquiries.
• Log and track customer interactions.
• Collaborate with internal teams to resolve customer issues.

Skills

Customer first mindset

Excellent interpersonal communication

Attention to detail

Proficient in Microsoft Office

Bilingual in French and English

Education

College diploma or university degree in Business

Tools

Odoo ERP system

CRM tools for order management

Job description

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Noreast Electronics is a manufacturer of power conversion Custom Magnetics for the transportation, medical and military industries. We were founded in 1977 and have built our business through a commitment to high quality products, delivered with excellent service.

Our strength is based on the knowledge, enthusiasm, and experience of our dedicated employees.

Overview :

As a Customer Service Representative, you will be the key liaison between Noreast and our valued customers. This customer-facing role requires a professional, friendly demeanor and excellent communication skills to ensure seamless customer experience. You will manage orders, address inquiries, and coordinate shipments, acting as the single point of contact (SPOC) for all customer-related matters.

The successful candidate must be on site at our facility to perform their role and should be a strong team player with a positive mindset and a passion for delivering outstanding customer service and support.

JOB TYPE : Permanent

Key Responsibilities :

• Serve as the main contact for all customer inquiries related to orders, shipping, billing, and credits.
• Provide timely updates and support on order status, changes, and tracking.
• Log and track all customer interactions in our Odoo ERP system.
• Prepare and send invoices to customer accounts payable departments.
• Follow up on customer satisfaction surveys to identify opportunities for service improvement.
• Collaborate with internal teams to ensure prompt resolution of customer issues.
• Prepare Open orders report to email to key customers on weekly basis.

Production Shipment Coordination :

Work with the Production Manager to ensure order readiness and scheduled shippingcommitments are met.

If delays occur, liaise with Sales and customers to align alternate shipping arrangements.

Support creation of credit memos when required by QA.

Skill Requirements :

Customer first” mindset focused on advocating for the customer within Noreast.

Positive “can do” attitude combined with strong team player mindset enables effectively collaborating with both external stake holders (customer) and internally (Noreast) to resolve customer issues.

Excellent interpersonal communication skills and written skills.

Friendly, professional personality with a passion for customer service.

Very comfortable with technology and good working knowledge of Microsoft office suite.

Ability to work well independently with a strong attention to detail and an ability to learn new skills quickly and independently.

Preferred Qualifications

College diploma or university degree in Business or related field.

2+ years of B2B customer service experience; experience in electronic components is an asset.

Bilingual in French and English is a strong asset.

Technically inclined with the ability to understand basic product functionality.

Demonstrated experience using ERP / CRM tools for order management.

Must be on site to perform the role.

Job Type : Permanent

Pay : $50,000.00-$55,000.00 per year

Additional pay :

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Schedule :

Monday to Friday

Are you a Permanent Resident or Canadian Citizen?

Join us and help deliver a world-class customer experience that reflects the quality of our products and the values of our team.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Industries

Appliances, Electrical, and Electronics Manufacturing

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Hawkesbury, Ontario, Canada CA$50,000 - CA$55,000 3 weeks ago

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