Customer Support Representative

ATCO; City of Lloydminster; On-site; CAD 75,000 - 92,000; Full time

Benefits offered by this job

15 days vacation

5 personal days

Employee share purchase plan

Charitable donation matching

Defined contribution pension plan

Flexible benefits

Wellness program

Job summary

ATCO Electric in Alberta is seeking a Customer Support Representative to manage customer and stakeholder relationships across Bonnyville or Lloydminster. You will work with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role blends customer service, relationship management and community engagement, serving as a key connection between customers and ATCO to address questions and service needs

Qualifications

• A technical diploma, business diploma or a related educational credential.
• One to three years of experience in the electricity industry and customer service.
• A valid Class 5 driver's licence.
• Strong customer service, problem-solving and conflict-management skills.
• Excellent written and verbal communication, interpersonal, presentation and negotiation skills.
• The ability to build trusted relationships and influence positive outcomes.
• Knowledge of customer engagement practices and basic utility financial concepts.
• Strong business and analytical skills.
• Proficiency with Microsoft Office applications.
• Familiarity with electric distribution facilities.
• The ability and willingness to travel.
• Initiative, sound judgment and a collaborative approach to achieving results.
• Availability to attend occasional meetings outside regular business hours.

Responsibilities

• Build and maintain strong relationships with customers and community partners.
• Meet with customers to understand needs and explain services.
• Respond to billing, damage claims, rates, service reliability and retailer inquiries.
• Coordinate with internal teams to resolve service issues.
• Provide timely updates on work in progress.
• Represent ATCO at community meetings and events.
• Help plan and deliver community investment activities and manage related budgets.
• Identify prospective customers and develop relationships that could lead to new business opportunities.
• Collaborate with business development, sales and operations to connect customers with ATCO services.
• Support customer-focused programs, communications and marketing initiatives.
• Gather information about market trends, customer needs and pricing.
• Prepare and deliver presentations about ATCO products and services.
• Promote a strong customer service culture by sharing insights with leaders.
• Ensure activities align with ATCO policies and procedures.

Skills

Customer service

Problem solving

Conflict management

Communication skills

Interpersonal skills

Negotiation skills

Microsoft Office

Travel willingness

Education

Technical diploma

Business diploma

Related educational credential

Job description

Job Description

Location: Bonnyville or Lloydminster, AB

Division: ATCO Electric

What We Offer:

• Monday to Friday, 8am-5pm


• Starting at $3,221.97 bi-weekly


• 15 days paid vacation


• 5 additional paid personal days


• Employee share purchase plan


• Charitable donation matching


• Defined contribution pension plan


• Flexible benefits from first day of employment


• Comprehensive Employee & Family Wellness Program


• A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here?

At ATCO, you'll join a collaborative team guided by our values of safety, integrity, agility, caring and collaboration. You'll have the opportunity to build strong customer relationships, solve meaningful problems and help deliver reliable service to the communities we serve.

About The Role

As a Customer Support Representative, you'll help manage customer and stakeholder relationships across the region. You'll work closely with customers and internal teams to understand service requirements, resolve concerns and identify opportunities to improve the customer experience.

This role combines customer service, relationship management, community engagement and business development. You'll serve as a key connection between customers and ATCO, helping ensure that questions, concerns and service requirements are addressed proactively and effectively.

What You'll Do:

• Build and maintain strong relationships with customers, municipalities, Rural Electrification Associations, Indigenous boards and other community stakeholders.


• Meet one-on-one with customers to understand their needs and provide information about available services and products.


• Respond to customer concerns involving billing, damage claims, rates, service reliability, outages and retailer-related inquiries.


• Coordinate with internal teams to resolve service issues and ensure customer requirements are addressed.


• Monitor work in progress and provide timely updates to customers and community partners.


• Support communications with local boards and serve as a liaison between external stakeholders and internal business partners.


• Maintain knowledge of relevant contractual obligations, policies, procedures, and terms and conditions.


• Represent ATCO at community meetings, open houses, conferences and other local events.


• Help plan and deliver community investment activities and manage related budgets.


• Identify prospective customers and develop relationships that could lead to new business opportunities.


• Partner with business development, sales and operational teams to identify opportunities to connect customers with ATCO services and solutions.


• Support customer-focused programs, communications and marketing initiatives.


• Gather information about market trends, customer needs, competing products and pricing.


• Prepare and deliver presentations about ATCO products and services.


• Promote a strong customer service culture by sharing customer insights with leaders and employees.


• Ensure activities throughout the customer and sales cycle align with ATCO policies and procedures.

What You Bring:

• A technical diploma, business diploma or a related educational credential.


• One to three years of experience in the electricity industry and customer service. An equivalent combination of post-secondary education and relevant experience may be considered.


• A valid Class 5 driver's licence.


• Strong customer service, problem-solving and conflict-management skills.


• Excellent written and verbal communication, interpersonal, presentation and negotiation skills.


• The ability to build trusted relationships and influence positive outcomes.


• Knowledge of customer engagement practices and basic utility financial concepts.


• Strong business and analytical skills.


• Proficiency with Microsoft Office applications.


• Familiarity with electric distribution facilities.


• The ability and willingness to travel.


• Initiative, sound judgment and a collaborative approach to achieving results.


• Availability to attend occasional meetings outside regular business hours.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

About Us:

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions .