Customer Support Laboratory Technician

Actalent; Fort St. John; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading staffing solutions company is seeking a Customer Support Laboratory Technician in Fort St. John. This position involves managing communication within a busy laboratory team, handling customer inquiries, and ensuring efficient operations. Ideal candidates have some customer service experience, strong communication skills, and a Bachelor of Science degree is preferred. This is a contract position with a pay range of $20.00 - $25.00 per hour.

Qualifications

• Minimum of 1 year of experience in customer service.
• Proficiency in managing multiple email inboxes.
• Strong computer skills required.

Responsibilities

• Handle calls and emails for supply requests.
• Collaborate with the team for customer satisfaction.
• Manage approximately 300 emails per day.

Skills

Attention to detail

Communication skills

Customer service

Problem-solving

Education

Bachelor of Science degree

Tools

Laboratory Information Management Systems (LIMS)

Outlook

TEAMS software

Job description

Overview

We are seeking a Customer Support Laboratory Technician to join our customer experience team for an 18-month maternity leave coverage. This role involves direct communication with the team lead and collaboration with another partner in a dynamic team of three. You will be supporting a laboratory team of 15-20 individuals as they navigate their busy season.

Responsibilities

• Handle calls and emails with a focus on generating and validating supply requests.
• Demonstrate meticulous attention to detail and navigate high-pressure situations effectively.
• Collaborate with a team to provide exceptional customer service.
• Manage multiple email inboxes, addressing approximately 300 emails per day.
• Provide prompt and accurate customer support with quick turnaround times.

Essential Skills

• Bachelor of Science degree is ideal but not mandatory.
• Minimum of 1 year of experience in customer service, handling complaints and vendor requests.
• Proficiency in managing multiple email inboxes and handling high-volume communication.
• Strong computer skills, including proficiency in various applications, Outlook, and TEAMS software.
• Capability to work on-call during weekends.

Additional Skills & Qualifications

• Experience with Laboratory Information Management Systems (LIMS) is advantageous.
• Previous experience in a lab-specific customer service role is beneficial.
• Possession of an ownership mentality and solution-oriented approach to customer interactions.
• Strong interpersonal skills to work effectively with diverse personalities and perspectives.
• Commitment and stability in the role to ensure consistent performance without frequent retraining.

Work Environment

This position is based in the Fort St. John office, reporting directly to the team lead. The role involves supporting a laboratory team of 15-20 members and collaborating with another individual in the team. Work hours are Monday to Friday from 8:00 AM to 4:30 PM, with a rotating on-call weekend shift.

Job Type & Location

This is a Contract position based out of Fort St. John, British Columbia.

Pay and Benefits

The pay range for this position is $20.00 - $25.00 / hr.

Workplace Type

This is a fully onsite position in Fort St. John, BC.

À propos d\'Actalent :

Actalent est un chef de file mondial des services d’ingénierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires à faire progresser leurs initiatives en matière d’ingénierie et de science en leur donnant accès à des experts spécialisés qui favorisent la mise à l’échelle, l’innovation et la mise en marché rapide. Avec un réseau de près de 30000consultants et plus de 4500clients aux États-Unis, au Canada, en Asie et en Europe, Actalent est au service d’un grand nombre d’entreprises du classement Fortune 500.

Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à pour connaître d’autres options d’accommodement.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.