Customer Support Junior FR / ENG / SP France, Spain

Mangopay UK Limited; New France; Remote; CAD 48,000 - 73,000; Full time

Job summary

A growing FinTech company is looking for a Customer Support Specialist to join their dynamic team. You will provide top-notch support through various channels, educate clients on product use, and document interactions meticulously. Candidates must be fluent in English, French, and Spanish, with strong problem-solving skills and a passion for customer service. This position can be based in Paris or Madrid.

Qualifications

• A previous work experience with confidential customer account information is appreciated.
• Passion for helping others and exceeding customer satisfaction.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Provide top-notch customer support via various communication channels.
• Educate customers on the use of our API and product.
• Document and update records accurately in required systems.

Skills

Excellent verbal and written English

Fluency in French

Fluency in Spanish

Strong problem-solving skills

Ability to multi-task

Flexibility and adaptability

Tools

Salesforce

REST API knowledge

Job description

Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.

Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.

Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.

Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows , generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.

Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.

At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!

Job Description :

As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team based in Paris, or Madrid .

Responsibilities :

• Provide Top-Notch Customer Support via telephone, web-form, email and chat
• Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
• Troubleshoot varying degrees of different problems
• Organize, plan, and prioritize workload, and complete other assigned special projects as needed
• Educate customer on the use of our API and product
• Accurately document and update records in required systems
• Build customer loyalty through exceptional customer service
• Contribute ideas on ways to improve products and services
• Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
• Perform additional duties within the department as needed

Qualifications :

Excellent level (both verbal and written) in English, French and Spanish is required

You have a thorough understanding of how a REST API works

Knowledge of Salesforce

A previous work experience with confidential customer account information is appreciated

Striving to learn as you will assist customers with inquiries on a wide range of subjects for which you will need to show expertise

Passion for helping others - going above and beyond for our customers

Exceeding customer satisfaction, efficiency metrics, and issue resolution targets

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Being flexible / adaptable

Continuously looking for areas of improvement

Ability to multi-task with ease, effectively prioritize tasks and be a self-starter

Ability to work under pressure / Time management skills

Speaking an additional language (German, Italian, ...) will be a considered as an asset

Recruitment process :

HR Call

Interview with team manager

Interview with head of department

Offer

We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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