Customer Support Executive

Akal Information Systems Ltd.; Delhi; On-site; CAD 300,000 - 420,000; Full time

Job summary

Akal Information Systems Ltd. seeks a Help Desk Specialist to provide technical support for mobile applications. Responsibilities include assisting customers with queries, resolving technical issues, and working closely with the development team. The ideal candidate will possess strong communication skills, problem-solving abilities, and relevant experience.

Qualifications

• 2+ years working as a Help Desk Specialist.
• Advanced knowledge of help desk and remote-access systems.
• High-level communication skills in English and Hindi.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to Mobile Application.
• Efficiently handle inbound and outbound calls resolving technical issues.
• Coordinate with the development team regarding upcoming application releases.

Skills

Technical helpdesk

Education

Bachelor

Job description

by Akal Information Systems Ltd

548 Days ago

Job Description

Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to Mobile Application.
• Efficiently handling inbound and outbound calls and resolving the technical issues faced by the end users of the Mobile Application.
• Coordinate with the development team regarding upcoming application software release.
• Providing technical support in person, over the phone, or via remote access.
• Follow up with customers to ensure the issue has been resolved.
• Completing support tickets.
• Update customer data and generate activity reports.
• Use excellent customer service skills to exceed customers’ expectations.
• Interpreting automated application problems.
  
  

Job Requirements:

• 2+ years working as a Help Desk Specialist.
• Advanced knowledge of help desk and remote-access systems.
• High-level communication skills in English and Hindi.
• Patience and understanding.
• Problem-solving mindset.
  
  

Apply Now

Location

DELHI

Experience

2-4 years

Employment Type

Full Time

Salary

3.00-4.20 Lakhs Per Annum

Skills

Technical helpdesk

Education

Bachelor

Job Requirements:

• 2+ years working as a Help Desk Specialist.
• Advanced knowledge of help desk and remote-access systems.
• High-level communication skills in English and Hindi.
• Patience and understanding.
• Problem-solving mindset.
  
  

Apply Now

Job Requirements:

• 2+ years working as a Help Desk Specialist.
• Advanced knowledge of help desk and remote-access systems.
• High-level communication skills in English and Hindi.
• Patience and understanding.
• Problem-solving mindset.