Customer Support Executive

Akal Information Systems Ltd.; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

An established industry player is seeking a dedicated Help Desk Specialist to join their team. In this role, you will provide exceptional technical support for a Mobile Application, ensuring customer satisfaction through effective problem resolution. Your expertise in help desk systems and excellent communication skills in English and Hindi will be crucial in assisting users and coordinating with the development team. This is a fantastic opportunity to grow your career in a supportive environment where your contributions will make a significant impact.

Qualifications

• 2+ years as a Help Desk Specialist with advanced knowledge of help desk systems.
• Strong communication skills and a problem-solving mindset.

Responsibilities

• Provide technical assistance for Mobile Application queries and issues.
• Handle inbound and outbound calls, resolving technical issues.

Skills

Technical helpdesk

Problem-solving mindset

High-level communication skills in English and Hindi

Education

Bachelor

Job description

by Akal Information Systems Ltd

Job Description

Job Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to Mobile Application.
• Efficiently handling inbound and outbound calls and resolving the technical issues faced by the end users of the Mobile Application.
• Coordinate with the development team regarding upcoming application software release.
• Providing technical support in person, over the phone, or via remote access.
• Follow up with customers to ensure the issue has been resolved.
• Completing support tickets.
• Update customer data and generate activity reports.
• Use excellent customer service skills to exceed customers’ expectations.
• Interpreting automated application problems.

Job Requirements:

• 2+ years working as a Help Desk Specialist.
• Advanced knowledge of help desk and remote-access systems.
• High-level communication skills in English and Hindi.
• Patience and understanding.
• Problem-solving mindset.

Location: DELHI

Experience: 2-4 years

Employment Type: Full Time

Salary: 3.00-4.20 Lakhs Per Annum

Skills: Technical helpdesk

Education: Bachelor