Customer Support Engineer - Onfido Solutions

Entrust Datacard; Field; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their dynamic team. In this role, you'll develop a deep understanding of innovative identity-centric security solutions while collaborating with diverse teams. You'll have the opportunity to enhance customer experiences by resolving technical issues and providing valuable insights to product managers. This role offers a flexible work environment that fosters collaboration and professional growth, making it an ideal opportunity for those passionate about technology and customer service. If you're ready to make a meaningful impact in the field of identity security, this position is perfect for you.

Benefits

On-the-job training

Career advancement opportunities

Friendly team environment

Flexible work environment

Qualifications

• 2+ years in technical support or software support roles.
• Familiarity with system log analysis and customer service.

Responsibilities

• Develop understanding of Onfido product suite and collaborate with teams.
• Investigate and resolve technical issues faced by customers.

Skills

Technical Support

Analytical Skills

Documentation Writing

Programming (Ruby, Python, JavaScript)

SQL Databases

API Understanding

Education

BSc/MSc in Computer Science

Engineering Degree

Job description

Employer Industry: Identity-Centric Security Solutions

Why consider this job opportunity:
- Opportunities for on-the-job training and career advancement
- Work in a friendly, supportive, and knowledgeable team environment
- Chance to contribute to securing identities in a meaningful way
- Flexible work environment that promotes collaboration
- Engagement with diverse teams and perspectives

What to Expect (Job Responsibilities):
- Develop a deep understanding of the Onfido product suite and collaborate with various teams to demonstrate solutions
- Maintain a customer experience mindset and adapt communication to fit the audience's needs
- Investigate, debug, and resolve technical issues faced by customers using the services
- Collaborate with Product Managers to define the product roadmap based on customer feedback
- Identify opportunities for automation of support tasks through scripting and custom tools

What is Required (Qualifications):
- Minimum of 2 years of technical support experience in a Customer Service or software support role
- Strong analytical skills and familiarity with system log analysis
- Experience writing documentation for Knowledge Bases and Help Centers
- Proficient in at least one programming language, ideally Ruby, Python, or JavaScript
- Good knowledge of SQL databases and understanding of APIs, SDKs, and web applications

How to Stand Out (Preferred Qualifications):
- BSc/MSc in Computer Science, Engineering, or other science subjects
- Familiarity with an Agile environment

#IdentitySecurity #TechnicalSupport #CareerGrowth #FlexibleWork #CustomerExperience

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