Customer Support Engineer

Insight Global; Longueuil; On-site; CAD 80,000 - 100,000; Full time

Job summary

Insight Global is seeking a Customer Support Representative to provide technical support for Digital Engine Services at a leading aerospace company in Longueuil, QC. Responsibilities include coordinating internal communications, technical support for engine data systems, and contributing to customer support initiatives. The role offers a competitive pay range with a comprehensive benefits package starting on the 31st day of employment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Registered retirement savings account with employer matching

Sick leave

Qualifications

• Candidate must qualify for a CGP Clearance.
• Experience with Engine Data Acquisition and Transmission Systems preferred.

Responsibilities

• Provide day-to-day technical support to customers and aircraft operators.
• Coordinate DES technical communications internally and with customers.
• Support field upgrade campaigns of DES systems.

Skills

Technical Support

Coordination

Communication

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$30.00/hr - CA$45.00/hr

12-month contract, on-site in Longueuil, QC.

Job Description:

Insight Global is seeking a Customer Support Representative to join the Digital Engine Services team at a leading aerospace company onsite in Longueuil, QC. The Customer Support Representative provides day to day technical support to customers/aircraft operators across the world for Digital Engine Services (DES) engine data acquisition and transmission systems. This position is responsible for in-service activities, including coordination and support of DES systems with internal Front Line organizations as well as the coordination of all DES technical communications internally and with customers/operators/aircraft OEMs.

Requirements:

• Qualify for a CGP Clearance (Controlled Goods)
• Provide technical support to customers/aircraft operators/aircraft manufacturers across the world for Engine Data Acquisition and Transmission Systems.
• Provide technical support of DES systems and Oil Analysis Technology with Front Line organizations.
• Lead DES technical communications internally and with customers/operators.
• Support field upgrade campaigns of DES systems and Oil Analysis Technology
• Lead development of DES tools/services for customer support team
• Work with customer support team situated across various locations
• Actively support and participate in the program field issues summary meetings

Compensation:

$30/hr to $45/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Engineering

• Industries

  Staffing and Recruiting, Aviation and Aerospace Component Manufacturing, and Defense and Space Manufacturing

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