Customer Support Coordinator (6-month contract)

Chemtrade Logistics Inc; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading logistics company in Toronto is seeking a Customer Support Coordinator for a 6-month contract. This position involves managing customer service activities and serving as a liaison between customers and internal teams. Ideal candidates will have at least 2 years of customer service experience and a Bachelor’s degree. The role requires proficiency in Microsoft Office and experience with SAP. A competitive hourly pay of $20.00 is offered, along with a hybrid work schedule.

Benefits

Employee Resource Groups

Diversity and inclusion initiatives

Family-friendly benefits

Qualifications

• Minimum 2 years of customer service experience (supply chain experience preferred).
• Availability for rotating on-call support across regions and time zones.
• Comfortable working in a hybrid environment.

Responsibilities

• Deliver exceptional customer service and manage customer needs.
• Monitor customer tank levels and manage inventory accordingly.
• Meet month-end deadlines and complete assigned tasks accurately.

Skills

Customer service experience

Proficient in Microsoft Office Suite

SAP experience

Order entry experience

Education

Bachelor’s degree or equivalent

Tools

SAP or other ERP systems

Job description

Overview

Position: Customer Support Coordinator (6-month contract)

Primary Location: Toronto, ON, Canada

Schedule: Hybrid work based out of our Toronto ON office.

Reports To: Customer Service Supervisor

Compensation: $20.00 per hour

About this Role: The Customer Support Coordinator (CSC) is the primary point of contact for customers, managing all customer service activities. This role serves as the liaison between customers and internal cross-functional teams to meet customer requirements, address non-conformances, and process orders.

THIS IS A TEMPORARY 6 MONTH CONTRACT POSITION

Responsibilities

• Customer Support: Deliver exceptional customer service to both internal and external customers. Identify and confirm customer needs and requirements. Receive and enter orders; complete all related documentation from order creation to invoicing. Verify that purchase orders align with Chemtrade’s pricing, terms, and conditions; send PO acknowledgements. Communicate order changes to customers for approval and alignment. Ensure a Product Delivery Instruction (PDI) is completed before first delivery and updated every 3 years. Follow all risk management and compliance processes. Report incidents to Operations and Transportation Managers; log non-conformances per ISO procedures. Respond to customer inquiries on service issues, including technical, quality, and sales-related matters. Communicate delivery, safety, production delay, or carrier performance issues to stakeholders. Maintain SAP / S4 contract data as required. Investigate invoice discrepancies in collaboration with Accounting, Customers, and Sales. Liaise with third-party suppliers to fulfill orders. Maintain and update customer records; provide insights on customer and competitive activities. Take ownership of customer issues through resolution and follow-up to ensure satisfaction. Meet service-level agreements and maintain high customer satisfaction ratings. Apply continuous improvement methods to optimize processes and enhance the customer experience.
• Product Planning: Monitor customer tank levels via telemetry and manage inventory accordingly, factoring in scheduled shutdowns. Coordinate with Supply Chain to ensure product continuity during seasonal or annual production outages. Collaborate with the Commercial team to secure third-party product supply when needed.
• General Responsibilities: Meet month-end deadlines by completing assigned tasks accurately and on time. Cross-train and act as backup for other CSCs across product lines. Post goods issue for customer shipments daily. Upload documents to DMS / SharePoint. Support Customer Experience and Excellence initiatives. Represent Customer Service in cross-functional initiatives. Perform additional duties as assigned within the Customer Service scope.

Qualifications

• Minimum 2 years of customer service experience (supply chain experience preferred).
• Bachelor’s degree or equivalent combination of education and experience.
• Availability for rotating on-call support across regions and time zones.
• Comfortable working in a hybrid environment.
• Proficient in Microsoft Office Suite.
• Experience with SAP or other ERP systems preferred.
• Order entry experience

Physical Demands & Work Environment

Prolonged periods of sitting in an office environment. Must be fit for duty. Ability to work effectively in a dynamic hybrid environment. Adherence to safety requirements is mandatory.

What Chemtrade Offers You

Embracing Diversity, Maximizing Results

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward. Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.

In our culture, we celebrate multiple approaches and viewpoints. To foster an inclusive environment, we actively encourage the creation of Employee Resource Groups. These groups provide platforms for employees to share their unique perspectives, contribute their ideas, and help shape our inclusive culture. Together, we strive to build a workplace that recognizes and celebrates the diverse voices within our organization.

We recognize that the diversity of our employees is paramount to our organization's success. It is through the diversity of perspectives that we develop and shape programs and tools that support our employees' growth and career management.

Join us in our journey towards building an inclusive workplace that values diversity and promotes the personal and professional development of our employees.

We recognize the immense value of Employee Resource Groups (ERG’s) in fostering an including and supportive work environment. Our ERG’s serve as vital platforms for employees to connect, share experiences, and celebrate their unique backgrounds and perspectives.

We firmly believe that diversity drives innovation and fuels our success as an organization. By encouraging the formation of ERG’s, we aim to create a workplace where all individual feel empowered to bring their whole selves to work and contribute their diverse talents and ideas. Additionally, we understand the importance of work-life balance and the well-being of our employees and their families. That is why we proudly offer a range of family-friendly benefits, and opportunities for career growth and advancement.

We are committed to supporting our employees at every stage of their lives and ensuring they can thrive both professionally and personally. Join us and be a part of a company that values diversity, inclusion and the well-being of it’s employees.

Learn more about Chemtrade by following us on LinkedIn or Facebook and check us out on YouTube: Chemtrade