Customer Support Consultant

The Onset; Sydney; On-site; CAD 60,000 - 80,000; Full time

Job summary

A growing SaaS company in the insurance tech space is seeking a support professional to manage BAU support for clients. This role involves providing Level 1/2 production environment support, problem-solving, and collaboration with clients and consultants. Ideal candidates will have insurance industry experience and advanced SQL skills. This full-time position offers a competitive salary and growth opportunities within a supportive team.

Benefits

Competitive salary

Growth opportunities

Collaborative team environment

Qualifications

• Experience in a technical software implementation role with customer consultation.
• Ability to provide Level 1/2 production environment support.
• Skilled in managing incident resolution and system configuration.

Responsibilities

• Provide Level 1/2 production environment support for insurance customers.
• Analyse requests and configure system changes.
• Manage support tickets including fixes and enhancements.
• Collaborate with client teams and consultants.
• Support release management and ongoing system maintenance.

Skills

Insurance industry experience

Strong problem-solving skills

Advanced SQL

Scripting languages (Groovy)

Job description

Overview

Join a growing SaaS company in the insurance technology space supporting clients once they’ve gone live. You’ll be the go-to person for BAU support - from incident management through to resolution - ensuring SLAs are met and customers stay up and running. We are specifically looking for someone from a technical (hands-on) software implementation background who has directly consulted with customers ideally within the financial services / insurance industry.

Responsibilities

• Provide Level 1 / 2 production environment support for insurance customers
• Analyse requests, problem-solve and configure system changes
• Manage tickets ranging from quick fixes to small enhancements
• Collaborate with client teams and internal implementation consultants
• Support release management and ongoing system maintenance

What we’re looking for

• Insurance industry experience
• Strong problem-solving skills with a customer-first approach
• Technical skills: SQL (advanced) and scripting languages (Groovy an advantage)
• Comfortable with BAU priorities and shifting workloads
• Keen to grow into a more senior or project-focused role over time

Why you’ll love it

• Work across multiple clients and varied challenges
• Exposure to end-to-end solutions in a live environment
• Supportive and highly collaborative team with growth opportunities
• Competitive salary and occasional onsite workshops

How to apply

If you enjoy working in production environments solving problems on the fly and supporting clients to get the best from their software we’d love to hear from you. Apply today or email your CV to for more information.

Employment Type: Full Time

Experience: years

Vacancy: 1