Customer Support Center-Parts Technician-Equipment

Wajax Limited; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial solutions provider in Alberta seeks an experienced individual to manage customer satisfaction and provide technical and product advice. The ideal candidate should have 3-5 years of relevant experience, a college diploma, and strong customer service skills. This role offers a competitive compensation package, including health benefits and training opportunities, in a diverse and innovative work environment.

Benefits

Competitive health and dental benefits

Exclusive discounts with manufacturers

Company matched pension plan

Award-Winning Health and Wellness Program

Qualifications

• 3-5 years related experience on a parts counter with strong customer service background.
• Basic knowledge of Wajax’s lines of business including heavy equipment and Material Handling experience.
• Strong oral and written communication skills.

Responsibilities

• Manage Customer Satisfaction with all existing customers by delivering the utmost in customer service.
• Generate new and repeat sales by providing product and pricing information.
• Support preparation of customer presentations, tenders, RFQs, and Project Quotations as required.

Skills

Bilingualism

Strong customer service

Technical advising

Sales generation

Education

College diploma / Post secondary Education

Tools

Microsoft Office

Job description

The Opportunity

Deliver consistently high levels of service to customers and branch by determining requirements; answering inquiries; resolving problems and fulfilling requests. Work closely with branch personnel and customer to ensure transparency of all customer interactions and order / quote status providing excellence in the Customer Experience

The Role

• Manage Customer Satisfaction with all existing customers by delivering the utmost in customer service
• Provide technical and product advise for all customer and branch inquiries
• Provide technical information regarding product selection and is viewed as a solutions provider.
• Generate new and repeat sales by providing product and pricing information
• Develop proposals and quotes based upon client needs, specifications and product offerings.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items
• Responsible for processing orders for internal and external customers, including quoting, order entry, expediting and order follow up
• Support with preparation of customer presentations, tenders, RFQs and Project Quotations, as required

The Candidate

• Bilingualism is considered an asset
• Education : College diploma / Post secondary Education
• Work Experience : 3-5 years related experience on a parts counter with a strong customer service background.
• Knowledge : Basic knowledge of Wajax’s lines of business including heavy equipment and Material Handling experience.
• Proficiency : Strong oral and written communication skills. Microsoft Office, including Outlook, Excel, Word and PowerPoint

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial / commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

Together we get more done.